STO Gateway: Bugs and Technical Issue
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Join Date: Jul 2012
04-02-2013, 10:07 PM
Hadn't used the gateway in a couple months, went to login yesterday and it took me through account guard and emailed the one time code. I entered the code and accessed the gateway just fine (which worked much better than my last visit).
So today I tried logging in again and it wanted the one time code again. I entered it but I am no longer able to access the gateway. The code was correct, copy/paste directly out of the email. My system did crash thanks to an unrelated graphics driver issue while the page was open, I believe the cookie wasn't saved which is causing the login failure. So now what? There doesn't seem to be a way to correct this.
* error message as follows *
Login failed, probably because the one-time code was incorrect.