GM/ Customer Service/ Billing Support and Tickets
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Join Date: Jul 2012
Not entittled to GM help?
05-01-2013, 05:56 AM
The ablative console for my long range science vessel retrofit recently went *poof* missing.
I contacted a GM who told me that they could not find any proof that I owned the ship (despite it being flown by my main character right now...)
I was told that because I did not purchase it from the C-store that I was not entitled to get help replacing the missing console.
I'm a lifetime/gold member and the ship was purchased using a VA token (I'm over 1000 day vet)
So I am confused why I am not entitled to the same help that I would get if I had purchased the item from the C-store, and why its not listed there as 'owned'.
Any help in solving this issue would be greatly appreciated!