GM/ Customer Service/ Billing Support and Tickets
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Join Date: Jun 2012
05-01-2013, 12:49 PM
Originally Posted by
If you have any questions regarding a ticket's response, they should be brought up within the ticket itself -- feel free to reply to it. Only the GM team can assist in this matter
I have Brandon, many time in fact, and I believe you know of what I speak. I have emailed and referenced my ticket/item number each time. I know you don't have anything to do with it but someone in Cryptic must be able to suggest ideas to PW, including their Customer Support department. Letting them know your customers are a little frustrated with response time would go a long way in making us feel like we are seen as the loyal customers that we are.