GM/ Customer Service/ Billing Support and Tickets
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Join Date: Jun 2012
05-03-2013, 08:06 AM
In fairness I wish to report that a GM did get back to me the other day, I must have just missed his email when I checked my account before. He was very polite but said essentially, tough luck kid. However, I replied that there is still a misunderstanding by CS of all the facts so we are still in discussion. Since I haven't been dismissed totally out of hand, I have to give credit where credit is due. Now that they have finally responded, I at least feel that I am being treated with respect, so thank you PW Customer Support. And if someone from the company reading this forum helped to expedite my ticket, tyvm to you too.