Lt. Commander
Join Date: Dec 2007
Posts: 120
This is the address that cryptic publishes on certain pages on their web server. I'm wondering if it would be helpful to email them and ask them to either a) hire some halfway competent professionals, b) become aware of the fact that their product just wigged the hell out again, or c), ask them if they can forward our requests for an active reliable product on to management.

Again, the email address cryptic publishes for server difficulties is noc@crypticstudios.com. - I'm sure you'll see it when the forums web server starts crapping all over itself in about five minutes.

Do post here if you contact them, especially if you get a response!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-05-2010, 07:58 PM
You know what... I work in a noc.


It stands for Network Operations Center. And let me tell you... they f'ing KNOW the server is down. I guarantee that there's alarms going off all over the place.

Don't bombard them with a bunch of stupid e-mails. That is NOT what they need right now.


Jeeez...some people are just idiots.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-05-2010, 07:59 PM
Id bet the response you get is a thread deletion if not a ban for trolling
but thats me
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-05-2010, 08:01 PM
Quote:
Originally Posted by Khabok
You know what... I work in a noc.


It stands for Network Operations Center. And let me tell you... they f'ing KNOW the server is down. I guarantee that there's alarms going off all over the place.

Don't bombard them with a bunch of stupid e-mails. That is NOT what they need right now.


Jeeez...some people are just idiots.
^ I wonder if the local state attorney general or something might be better...wondering if Cryptic sold something they knew was bunk and didn't live up to what they promised or what...

I honestly don't know, and with EULAs and such, it's pretty much caveat emptor no matter what.

Never mind me, just ranting.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-05-2010, 08:05 PM
Hey, I totally agree. I think it's utter BS that the game was released in the state that it's currently in.

Blame Atari for pushing the release, regardless of application readiness. They're the publishers, they're the ones that say "this is when it ships".

But sending a bunch of crappy emails to the network guys who are poor schmoes that are doing the best they can with the crap-tastic code and release date that they've been given isn't going to do anything but make them NOT want to do their jobs.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-05-2010, 08:06 PM
^ I'll play a violin for them. And their managers. And the engineers and whatnot.

Wish Cryptic would hire some outsource guys or some of those laid off folks on unemployment who know what the hell they're doing with the pile of cash they've made in the last few days, though.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-05-2010, 10:23 PM
Quote:
Originally Posted by Tamek View Post
^ I'll play a violin for them. And their managers. And the engineers and whatnot.

Wish Cryptic would hire some outsource guys or some of those laid off folks on unemployment who know what the hell they're doing with the pile of cash they've made in the last few days, though.
Yeah because it is easy to bring in new people and get them fixing problems in a few days when your software/hardware has been in development for 2 years...

Whatever you want to think those guys have probably been working 18 hour days for weeks, and will probably continue to do so for some time.... all so you can make pretty pixels on a screen. They have responded to outages at all hours of the day, run patches at 3:00am, been pushing bug fixes that I know take many hours of recoding and probably a lot more than you or I could know.

Hopefully they have made a lot of money from preorders and launch sales that will allow them to increase development and hardware, but you are talking months to implement, not hours.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-08-2010, 10:24 AM
Quote:
Originally Posted by Tamek View Post
^ I'll play a violin for them. And their managers. And the engineers and whatnot.

Wish Cryptic would hire some outsource guys or some of those laid off folks on unemployment who know what the hell they're doing with the pile of cash they've made in the last few days, though.
Your level of ignorance in business, game industry, and general economics, astounds the heck out of me! How did you even manage to buy the game and make an account?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-05-2010, 08:15 PM
Quote:
Originally Posted by Khabok
You know what... I work in a noc.


It stands for Network Operations Center. And let me tell you... they f'ing KNOW the server is down. I guarantee that there's alarms going off all over the place.

Don't bombard them with a bunch of stupid e-mails. That is NOT what they need right now.


Jeeez...some people are just idiots.
No kidding.

I'm a NOC guy as well. I do edge security and forensics. If one of my servers goes down at least two of my people are awakened from sleep and the on duty staff goes nuts.

For gods sake- there's actually a klaxon on site which goes off. Sounds like a air raid.

But the real fun starts during RCA meeting (That's "Root Cause Analysis"). That's when heads roll. That's when the guy who decided to bounce the mail server gets fired.

Oh... they know. At least 30 of them. and prolly 7 of them are running for their vehicles with sleep in their eyes and no coffee.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-05-2010, 09:16 PM
Quote:
Originally Posted by Captain_Caligula
No kidding.

I'm a NOC guy as well. I do edge security and forensics. If one of my servers goes down at least two of my people are awakened from sleep and the on duty staff goes nuts.

For gods sake- there's actually a klaxon on site which goes off. Sounds like a air raid.

But the real fun starts during RCA meeting (That's "Root Cause Analysis"). That's when heads roll. That's when the guy who decided to bounce the mail server gets fired.

Oh... they know. At least 30 of them. and prolly 7 of them are running for their vehicles with sleep in their eyes and no coffee.
God, the 4am calls because nobody knows how to disable a certain system without causing a cascade of outages all because a cooling fan vibrated a cable loose and started intermittent power loss to a rack and the monitoring system is telling you it's failing when it's not so the on-duty is desperately trying to route around it when all it needs is a zip-tie and a new fan, but you don't know that for three days because it's not reproducible even though it keeps happening occasionally and nobody noticed the loose cable until AFTER you ordered a $20,000 new rack.

And that's a hardware problem....those are the EASY ones to fix.

NOC guys at Cryptic? Good luck to you guys, and ignore the idiots that have no idea what you're going through right now.
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