Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Refunds
02-09-2010, 07:41 PM
Below is the verbatim from my customer service ticket. Has anyone been able to successfully get a refund? If so, how long did it take?



Refund - #********

Star Trek Online 02/06/2010

Hello,

I would like to receive a refund on my lifetime subscription to this game. It has been reported that this is possible within the 30 day trial period.

Thank you,

RH*************


Customer Service Response:

There have been no responses to this ticket yet.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-09-2010, 07:45 PM
I don't think anyone will. Not to be crass, but this is the first game I've ever heard of with a lifetime subscription, and I'm almost certain it was a ploy to get as much money as they could before this game eventually went the way of SWG. Who knows though, get enough people together and maybe you can get a class action suit started.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-09-2010, 07:54 PM
Lord of the rings online also offers one... but eh, i couldn't get into that game.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-09-2010, 08:00 PM
I am still waiting to hear back from Atari and Cryptic, neither have updated my refund request yet either, and its going on 48+ hours now.

Good luck to all of you trying to get your money back, I have already contacted my bank and they suggested I file it as a fraud case, as apparently I am not the only one who has contacted the bank about this game after getting no timely response from the company.

Any other suggestions or has anyone had any success on getting your money back?

Side note to OP:

I too have had no update to my support ticket for refund... its just sits there with no action
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-10-2010, 02:52 AM
Quote:
Originally Posted by Thadios View Post
I am still waiting to hear back from Atari and Cryptic, neither have updated my refund request yet either, and its going on 48+ hours now.

Good luck to all of you trying to get your money back, I have already contacted my bank and they suggested I file it as a fraud case, as apparently I am not the only one who has contacted the bank about this game after getting no timely response from the company.

Any other suggestions or has anyone had any success on getting your money back?

Side note to OP:

I too have had no update to my support ticket for refund... its just sits there with no action
i'd rather say your chances are higher to get some money on ebay than from atari =)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-09-2010, 08:00 PM
Quote:
Originally Posted by Hakoshen View Post
I don't think anyone will. Not to be crass, but this is the first game I've ever heard of with a lifetime subscription, and I'm almost certain it was a ploy to get as much money as they could before this game eventually went the way of SWG. Who knows though, get enough people together and maybe you can get a class action suit started.
/putontinfoilhat

Ploy? Wow, astounding. If it were a dishonest ploy the better business bureau would be all over them. It was an offer for those who wanted it with a little bit of incentive through perks. I doubt many people actually got one. Ask around, do some investigative journalism. I think you will be surprised by the lack of lifers.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-09-2010, 08:02 PM
The BBB is a joke, and has no power to do anything. We all know Bioware is a great company, however their BBB score is "F" as well, simply because they do not subscribe to BBB and handle their own affairs.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-09-2010, 08:07 PM
Quote:
Originally Posted by Thadios View Post
The BBB is a joke, and has no power to do anything. We all know Bioware is a great company, however their BBB score is "F" as well, simply because they do not subscribe to BBB and handle their own affairs.
They stated no refunds, yet you still went ahead and purchased the lifetime?

Sounds like your problem and personally I think you should have to suffer the consequences.

I can't wait for SW:TOR to launch and not be everything everyone builds it up to be. I'll still play but I can't wait to see the forum process repeat itself. "The game sucks!" "You said this and that" "Why are the servers always down?"
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-09-2010, 08:10 PM
Perhaps you misunderstand the meaning of "lifetime"
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-09-2010, 08:14 PM
I didn't buy the lifetime, sorry if that was not posted.

Flaming others who had very little time to try the game in last few days of open Beta, and to find out that most of the things they promised in dev interviews,etc, are not here in the game, are very valid points.

The game is unfinished, period. There will be those who like the IP and will see any constructive complaints with valid points, as a personal attack against those who feel Cryptic is the A+ in gaming.

I am simply stating here that I too am asking for a refund based upon the promises we were told during the game creation, which they failed to follow through with, and which many players have only recently realized.
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