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Lt. Commander
Join Date: Dec 2007
Posts: 120
I return from out-of-state to see the same problem:

"Not allowed to access the server at this time"

This is now going on three weeks...

Not a single response to any ticket submissions also going back 2 weeks plus...

This is support?!

This is the score card atm:

1. Processing my purchase of the game - A
2. Taking my money for the lifetime subscription - A
3. Being able to gain access to the server - F
4. Response to "ANY" ticket submitted - F

Not much more to say, other than pursuing a refund... which I am sure the EULA has the company covered from doing...

Well done Cryptic-
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-17-2010, 07:09 PM
Make sure your retail key's been activated. Beta key != retail key. Nor will it let you online if you have the wrong one set.

Other then that, email billing. There's been multiple devposts about that.

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