I find the criticism in this thread to be remarkably similar to Zaroph's point in this thread:
How did this pass quality control?
While the path being taken by these two threads is different, they both tend to arrive at the same conclusion. That the test server has some issues in its effectiveness to be a test server. This mirrors the criticism I've had for the protocols of testing that go back to last year, with Champions Online.
I can understand and sympathize with players who do use Tribble and do get frustrated with the process. It made me livid when doing so with Champions Online.
I wasn't very helpful in the discussion though. As I was too angry to be at all productive.
This time I guess I still share the criticism. But am much less upset about it. And so ... in the interest of trying to be more productive ...
What can be done to improve this?
Right now I see one of the biggest problems Cryptic has is ... they can't get fixes done quick enough in their process to keep some really big bugs that they do know about from still going live.
That's a hug issue for a test server because the testing process still seems to be doing its job (finding and identifying bugs). But the protocols seem to create an obstacle in the fixing of the bugs part of the process.
I don't know the specifics of what they do to change the game and patch it and update it. But I do remember some of the posts from the Champions devs seemed to indicate that their process is a bit unwieldy. And the fact that Mindful Reinforcement made it live in its pre-changed form months after it was changed kind of leads me to believe that the way they change the game to put it out onto the servers can be ... part of the problem?
This discussion obviously needs a lot more input from the developers. Since they know the specifics.
But ... we should keep trying to impress upon them the importance of this criticism. As negative as it could get, there is some very important feedback here. There are some problems with how bugs get fixed. And this can and does frustrate the players.