Judging by the responses to my help in-game and because I know many players may not have played a MMO before this, I have decided to make a basic guide to using Chat in STO.
Originally I thought I would do this with text alone, but I found it was far easier to explain things with pictures. I have therefor created a Chat Guide album on my photobucket account. I'd like to have used their slideshow tool, but it's too limiting.
A PDF or maybe a publicly available Google Doc (they have a Presentation option that's like Power Point) would probably be easier to use for something like this.
EDIT: You should then be able to do stuff like make actual links in the document too, so you don't have an image that you can't click on or select text from, making it far easier to open the links you provided.
EDIT 2:You didn't mention how to disable the Profanity filter?