If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
We will be bringing down Star Trek Online on Thursday, September 16th from 3AM PST to 6AM PST (10AM to 1PM UTC) in order to perform maintenance and apply a new patch. We will update this thread once this maintenance has been completed.
Thank you,
The Star Trek Online Team