*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
We will be bringing down Star Trek Online on Thursday, November 4th from 3:00 AM PDT to 8:00 AM PDT (10:00 AM UTC to 3:00 PM UTC) in order to perform server maintenance. Thank you, The Star Trek Online Team
I hope this has something to do with the major instancing issues that have been plaguing me and a bunch of other players, where characters get stuck and unable to be logged in.
if your curious as to what this is, please take a look at this thread