*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
With all the new C-Store ships we've got in the game and coming down the pipeline, any chance we'll be able to see bridges for them offered somewhere down the line? I'd love to see Excelsior, Nebula and NX-class bridges offered in-game to complete the feel of those ships. Possibly even Vulcan and Andorian bridges offered sometime after those ships go live?