If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
This is partially caused by the servers being hammered by tons of players. Being the prettiest girl at the dance (metaphorically) means your feet will probably hurt by the end of the night.
It may also be related to an old bug that was mostly patched that corrupts a character.
Try creating another character (don't worry, your mission is still safe) and testing with that.