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Lt. Commander
Join Date: Dec 2007
Posts: 120
So, this is the first time I've had a really serious "issue" with something, something thats more important to me that mearly preference or feeling. So, I thought, there must be a way to contact Cryptic about these kinds of things.

There is no (obvious?) ways to contact anyone offical about gameplay or item issues (except the pot luck of posting to forums where Cryptic choose to answer only those questions which profit them immidiately).

Getting any kind of "proper" repsonse and path of resolution is just impossible! Unless the entire community is in uproar.

So, as a Customer of the game, I feel completely uncared about and totally ignored.

...

The short version of my issue is that my main character has not received the unique mission reward [Ophidian Cane] for completing the Devidian series (e.g. Completing Night of the Comet) but I DID complete the series at the time.

My main character qualified for this reward and should have received it. Serial completed all the quests during the mission arc but did not turn in the mission result until recently not receiving the reward.

There was not a clear announcement that this mission reward would be being withdrawn (like there was with the Breen Bridge Officer) and secondly (unlike the Breen Bridge Officer) it cannot be obtained any other way! Thirdly the mission had two possible endings, a correct ending and a nearly correct one (if
not for this I would have the reward as I dropped the request after completion because I didnít want a quest completed imperfectly).

All I want, to resolve this and make me a happy customer again is a way to get the staff ([Ophidian Cane]) I should have received, or unbind it so at least I could buy it from someone. I want to keep enjoying the game and missing this reward when I should have received it is destroying the enjoyment.

I donít mind that there are unique items, I just mind when I should have it and I didnít receive it.

Please come up with a resolution for this.

This is the first time I have a complaint with the way the games gone that is so important to me it effects the future of the game for me (I donít complain much, but when I do, its important to me).
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
12-14-2010, 05:32 AM
Actually dstahl posted quite a few times that the cane would be going bye bye with the launch of Season 3.

The requirement was turning in the mission not just completing it on time. There will be a rewind weekend or something down the road dstahl posted about as well that will allow people to get a breen bridge officer or the cane if they missed it.

When is another question.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
12-14-2010, 05:43 AM
Quote:
Originally Posted by Askray View Post
Actually dstahl posted quite a few times that the cane would be going bye bye with the launch of Season 3.
When the Breen Bridge Officer went, there was a post on the launcher saying so. I never saw one for the Cane .

Quote:
Originally Posted by Askray View Post
The requirement was turning in the mission not just completing it on time. There will be a rewind weekend or something down the road dstahl posted about as well that will allow people to get a breen bridge officer or the cane if they missed it.

When is another question.
Please, please, please post the link to that thread? please ^_^.

If they do give a second chance then I can forgive all (as long as its not like years away). I had a feeling I should have just turned the mission in even though I hadn't completed it right. I should have listened to my own instincts. Then I never expected the reward to disapear (after all the "Ice Grenade" never did).
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
12-14-2010, 05:56 AM
Quote:
Originally Posted by DoggyDude
When the Breen Bridge Officer went, there was a post on the launcher saying so. I never saw one for the Cane .



Please, please, please post the link to that thread? please ^_^.

If they do give a second chance then I can forgive all (as long as its not like years away). I had a feeling I should have just turned the mission in even though I hadn't completed it right. I should have listened to my own instincts. Then I never expected the reward to disapear (after all the "Ice Grenade" never did).
They haven't announced the exact date for rewind weekends for Series 1 or Series 2 but they are coming. I imagine they'll do it 2-3 times a year.

And the Ice Grenade wasn't the special reward for the Deferi Series, the Breen BO was, and it disappeared.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
12-14-2010, 06:03 AM
Quote:
Originally Posted by Cosmic_One View Post
They haven't announced the exact date for rewind weekends for Series 1 or Series 2 but they are coming. I imagine they'll do it 2-3 times a year.

And the Ice Grenade wasn't the special reward for the Deferi Series, the Breen BO was, and it disappeared.
Yes. Which is fine because the Breen BO is tradable. I have no problems with something stopping being a reward if its tradable.

I think the nearest equivilent, like for like reward to the cane is the Biothermal Dampenenr (since its another bound device)

I would have got the Cane earlier had I appriciated its nature. I spend most of my free time in game so if its not appearing on the launcher feed directly or in game I will miss the news.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
12-17-2010, 03:52 AM
Quote:
Originally Posted by Askray View Post
Actually dstahl posted quite a few times that the cane would be going bye bye with the launch of Season 3.
Funny, I'm on the forum most days and I don't recall having seen anything from dstahl or any of the other guys giving the date when the special reward for the Devedian series would expire. They made it very clear with the Deferi special that it would go when the next episode series came out (i.e. the Devedian series) but I've not seen anything this time round.

I've not completed the Devedian series on any of my chars yet, as I've been busy PvPing and thought I had plenty of time to do them before the special expired. So it looks like I've missed out too, am I upset? Mildly but I have had plenty of opportunity to complete those missions and not having the reward isn't the end of the world, guess I'll just have to wait for a re-run weekend.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
12-17-2010, 05:46 AM
Quote:
Originally Posted by DogsBody
Funny, I'm on the forum most days and I don't recall having seen anything from dstahl or any of the other guys giving the date when the special reward for the Devedian series would expire.
I'm way too lazy to search them all out from the various Devs, but based on date of release (i searched up from the release posts by Dstahl rather them from before or after) here's one by him from the day of the release of the last Devidian episode. There were were other posts by other Devs as well. If you want to read them then search them out yourself.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
12-17-2010, 07:56 AM
oops wrong thread. This is that silly one where somebody forgot that the "special" rewards are limited and threw a hissy.
Lt. Commander
Join Date: Dec 2007
Posts: 120
Dear concerned customer,

After reading your post title I felt you may have had an issue that requires immediate attention. After reading your full post with careful diligence I have concluded that this serious issue you speak of is in fact not that serious. I appreciate your willingness to contact customer support with this issue and have reviewed your concern in full with it being weighed to the games other current serious issues. At the moment unfortunatly this issue is not high on any priority list. We will give this complaint it's due attention once all other game bugs, graphical issues, content inconsistancies, and balance issues are met to the satisfaction of the customer base.

We as a community are sorry you feel this issue takes precedence over the afore mentioned issues we are currently experiencing. Rest assured that once these issues have been met we can then address your problem with the attention it deserves. As you have not stated that this issue was in relation to a bug or faulty game design, but rather lack of player foresight in game play there is nothing we can immediatly do to resolve this issue in the time frame needed to secure your satisfaction.

thank you for your feedback

Yours,

The unsilent majority

(Disclaimer)
<Castogere has no affiliation with Atari or Cryptic studios. Castogere's opinions expressed herein do not reflect that of Cryptic or Atari. While Castogere can sympathise with the OP's concern as Castogere himself has also found himself a victem of said lack of foresight. Castogere does not expect Cryptic to immediatly change the structure of rare bound special items from a episode promo. Common sense would dictate that since the Breen series rewards initially had this expiration of special offers on a promo series, that the following Davidian series would follow the same model of expired opprotunity to secure said offered reward. Castogere also notes the OP's opinion that actual customer service can be difficult to obtain and recommends an alternate approach to the issue at hand. Castogere in no way directly or indirectly is attempting to flame, troll, or cause the vein to pop out of the OP's forehead. Castogere's responses in general should be taken for base comedic value and nothing more is implied. Castogere is just trying to prove a point>
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
12-14-2010, 05:56 AM
Quote:
Originally Posted by castogere View Post
Dear concerned customer,

etc.
Ha, you just proved my point.

Your reply had more care than I've received from either Cryptic or Atari (even if it was sarcastic and facetious).

I never said it to be a "serious" issue, I said 'It is the first time 'I've had a really serious "issue" with the game' (note the quotes around the word issue and that I said it was my own issue).

I just hope you can "enjoy" the same kind of sarcasm when you have something in the game thats causing you issue. Thanks for the post.
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