Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 overcharged for atari credits
03-12-2011, 05:55 AM
1000 atari credits are meant tobe 7.88 gbp but charged 9.88 what gives ?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
03-12-2011, 06:07 AM
I've heard that they update the value of Atari tokens in foreign currencies several times a year to reflect current exchange rates. Maybe they recently updated it?

I read a thread about it on the forums, something about it being too much of a bother to display real-time exchange rates, so they update it every few months or something.

I don't know if that has any bearing upon your issue though. It should tell you how much they cost when you check out.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
03-12-2011, 06:41 AM
Cryptic's hidden VAT trap snares another unwary customer.

Pardon the presumption, but did your purchase go something like this?:
  • Click on 1000 point option on STO website. Price listed 7.88.
  • Selected Credit Card payment method.
  • Approved purchase of 7.88.
  • Received receipt from Cryptic stating you'd paid 7.88 for 1000 points.
  • Checked credit card bill, to discover additional tax and currency conversion charge totalling 2; rolled into the price you'd already agreed to pay.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
03-12-2011, 07:31 AM
Yup, here in the UK we get shafted with that extra VAT charge being applied to the total on your card bill.

STO is the only mmo i play out of many p2p/f2p browser/client based etc that adds the extra VAT on, digital goods arent supposed to be taxable but dont tell cryptic.

On a side note, UK users can now use the buy-gift-code points options and pay in USD on paypal/card, you still get hit with the 20% tax but you end up being like 30p cheaper than buying in UK currency...

strange things indeed
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
03-12-2011, 10:15 AM
right so cryptic say your subs cost x amount an you get charged x amount, but cryptic say c-store points cost x amount and charge u z amount taking you overdrawn and getting charged 35 ye nice.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
03-12-2011, 12:47 PM
When you buy goods (including goods supplied as part of a service), the law gives you certain rights as a consumer. The law says that the goods must:

* be of satisfactory quality. This means that the goods should be free of any faults, including minor ones. They should be of the quality that a reasonable person would expect given the description, price and any other relevant circumstances. You can take into account the appearance and finish of the goods, and whether there are any defects (including minor ones). You can also take into account whether publicized information about specific features of the goods is accurate, and whether the goods are safe when used properly
* be fit for the purpose. This means that you must be able to use them for the purposes that you would normally expect from this type of product, or any purpose that you have told the seller you want to use them for
* match their description. This means that if there is a verbal or written description of the goods, it must be accurate. And if you choose goods after seeing a sample, your goods must match the sample.

There are a number of things a trader is not allowed to do when they sell you goods. These include:

* make a written statement that you have no legal rights when you buy goods
* make a false description about goods
* sell dangerous or unsafe goods
* try to charge for goods sent that you didn't order
* sell short measure or short weight
* give a misleading price, either in writing or verbally.

If a trader does any of these things, you should complain to Consumer Direct see under heading Further help for details.

Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
03-13-2011, 12:12 PM
Originally Posted by Sh1ngara
1000 atari credits are meant tobe 7.88 gbp but charged 9.88 what gives ?
It's called VAT (and it' stated on the STO site that prices don't include the VAT because the VAT varies depending on counrtry). Sucks, but that honestly is beyond Cryptic's control.

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