Lt. Commander
Join Date: Dec 2007
Posts: 120
I have been subscribed to the game for over 400 days. Now 405 days. The advertised Veteran award is an accolade, The captains Yaght, and the Captains Table access code (from C-store).

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what!?

Several veteran players (on pay per year) have told me they have access to it and it is advertised as a lifetime and 400 day veteran award...so why.......why do I not have it....and this is surely false advertising?

I feel customer support is badly run and I am denied something that...others seemingly have in my situation.

Please send any feedback relating to this issue...as I have had several people in game tell me different stories. Has anyone else (not on lifetime) been given access to it/denied access?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
04-16-2011, 06:46 AM
I'm a monthly payer who's been with the game since open beta and I have been to the captains table on one of my thirteen toons, once. Very over rated. I mean it is pretty and all but there is nothing to do there. It's not even an active social zone. Maybe I have been there twice. Not sure if I went there with one of my Klings. It's that memorable.

I certainly hope that Cryptic fixes your issue, and that they make the Captain's Table a place with some incentive to hang out in. Maybe give it a bunch of minigames with one good one that is exclusive to the Captain's Table, make it a place where you can get missions that payout exclusive gear you can't get anywhere else. Just give it something that will draw players to hang out there.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
04-16-2011, 07:38 AM
Just as a matter of interest, you have claimed or tried to claim, the (free) access code thingy from the C-store haven't you?

Personally I didnt even know there was a code to get in until I looked around the store.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
04-17-2011, 08:59 AM
Quote:
Originally Posted by Dirlettia
Just as a matter of interest, you have claimed or tried to claim, the (free) access code thingy from the C-store haven't you?

Personally I didnt even know there was a code to get in until I looked around the store.

That's the first thing I did yeah. But Atari support say I cannot have access unless I buy a lifetime membership:-(
There is nothing listed on c-stor for me at all
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
04-17-2011, 09:12 AM
Quote:
Originally Posted by BritAlmighty
That's the first thing I did yeah. But Atari support say I cannot have access unless I buy a lifetime membership:-(
There is nothing listed on c-stor for me at all
If you have access to the valiant accolade/title/yacht etc. Put in another ticket, stating according to this page http://www.startrekonline.com/veteran_rewards you should have it. And point out the ticket number where they told you it was lifetime only (this will kindly point out someone is misinformed). That should get you the response ya need
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
04-17-2011, 09:47 AM
Yeah..I have the in game accolade...which clearly states:

"you have unlocked:

*access to the Captains Table"


but they tell me I do not have it and never will unless I fork out 160 odd! not good enough. That's terrible. I logged on to a chat with atari support with this info and they cut me off:-(



CUSTOMER SERVICE IS TERRIBLE

and they refuse to help. I will submit yet another ticket.

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