Oh they were tickets. But in honesty half the tickets i've reported are never added to the list. Of the total of tickets i've ever posted, probably 10 have shown up in the support page over the course my time in this game.
So this means I can get someone to tell me again that there is nothing a GM can do about the four Mk XII torpedo launchers I mailed to myself and accidentally deleted while trying to retrieve them. Only now they can tell me that on a cool new web page with a spiffy new logo and new banner images.