Lt. Commander
Join Date: Dec 2007
Posts: 120
Hi folks!

As a part of our split from Atari, we have created a new support portal for Star Trek Online.

You'll be able to find all the same great assistance you could before at this new location, it's simply been rebranded for Cryptic Studios.

If you have any questions, please let us know in this thread.

Thanks,

Stormshade
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
09-27-2011, 02:15 PM
As odd as this may sound, congratulations and good luck!

Will we be able to review older tickets that had been submitted under Atari's system?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
09-27-2011, 02:19 PM
Good to hear, I've checked mine already
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4 Password change email
09-27-2011, 02:23 PM
Hey I just got the password change confermation email and in the first paragraph it says this is an automated notification regarding your Atari.com account

But the rest if it has all the correct cryptic info
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
09-27-2011, 02:32 PM
Quote:
Originally Posted by StormShade
HYou'll be able to find all the same great assistance you could before at this new location

Soooooo... we'll get no support at all?

I mean i've submitted several tickets over the past few days and they're neither on the Atari site nor this one.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
09-27-2011, 03:33 PM
Quote:
Originally Posted by Alastor_Forthright View Post
Soooooo... we'll get no support at all?

I mean i've submitted several tickets over the past few days and they're neither on the Atari site nor this one.
Bug reports are not tickets.. are you sure they were actual tickets?

My old ticket still show up, and its much less eye-blinding than the Atari site, so thats great.

I hope you guys can staff up support some more to decrease response times; Then we'll be golden.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
09-27-2011, 04:46 PM
Oh they were tickets. But in honesty half the tickets i've reported are never added to the list. Of the total of tickets i've ever posted, probably 10 have shown up in the support page over the course my time in this game.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
09-27-2011, 05:27 PM
Quote:
Originally Posted by StormShade
You'll be able to find all the same great assistance you could before
So what you're saying is that it's almost useless. Gotcha.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
09-27-2011, 06:13 PM
So this means I can get someone to tell me again that there is nothing a GM can do about the four Mk XII torpedo launchers I mailed to myself and accidentally deleted while trying to retrieve them. Only now they can tell me that on a cool new web page with a spiffy new logo and new banner images.

Sounds great. Keep up the good work!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
09-28-2011, 05:40 PM
Quote:
Originally Posted by StormShade View Post
You'll be able to find all the same great assistance you could before...
Quote:
Originally Posted by -Songbird- View Post
So what you're saying is that it's almost useless. Gotcha.
Quote:
Originally Posted by Alastor_Forthright View Post
Soooooo... we'll get no support at all?
Still don't see Any of mine either.
Reply

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