Lt. Commander
Join Date: Dec 2007
Posts: 120
Ok guys my other account was hacked and a total of 50-60 dollars worth of cpoint were bought by the hacker in order to prevent further transactions cryptic closed my other account and promise a 50-60 dollar refun THAT WAS SAID 5 MONTHS AGO please help i really need that money back i love STO but i want the 50-60 back. If anyone has a way to help me resolve my problem go ahead please
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
11-08-2011, 10:17 PM
Quote:
Originally Posted by Elizabeth-23
Ok guys my other account was hacked and a total of 50-60 dollars worth of cpoint were bought by the hacker in order to prevent further transactions cryptic closed my other account and promise a 50-60 dollar refun THAT WAS SAID 5 MONTHS AGO please help i really need that money back i love STO but i want the 50-60 back. If anyone has a way to help me resolve my problem go ahead please
No player on the forums can help you. You would need to deal with Cryptic make a CS ticket..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
11-08-2011, 10:20 PM
Over the summer, Cryptic studios was sold to a different parent company, it's possible that your refund got lost in the administrative shuffle, it might be worth while to update your billing support ticket, or file a new one, to check on what's going on.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
11-09-2011, 07:54 AM
ok thank you guys i hope it works again my biggest thanks
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
11-09-2011, 11:59 AM
If Cryptic's customer service can't/won't help you, your next course of action is to call your bank / credit card and have those specific charges reversed. Most companies have protection against fraud, which includes online account theft.


And, if your company doesn't, I'd suggest switching.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
11-09-2011, 04:49 PM
As a general rule, you notify the business right away and give them about a month to resolve the issue. If they do not, call them back and tell them that at the end of the week, you will dispute the transaction with your credit card provider.

As long as you dispute the chargers in a timely manner and did not authorize the purchase, your credit card provider should find in your favor. At six months, it might be too late.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 08:25 PM.