So on the latest episode, Al Rivera (lead designer) was on the show, with some players, to discuss the exploit. You can see it here.
"It'd be curious you guys seem to know more about this than we do, which it is starting to sound like you actually might.." - Al Rivera
A funny old line, but a depressing one none the less. So, after all this time, all this promise of us not being ignored despite numerous protests and attempted explanations, promises of all bug reports being read, and still, to this date, they do NOT understand what the problem even is, or have any idea how to reproduce it.
How is this even possible? Is this STO Vegas? Does what happens on the forum, stay on forum? I am truly disappointed. And these guys were just talking about shields too. *Le sigh*.
I guess if you guys want to get heard, try getting on STOked somehow, because if they talk about it, it suddenly matters.
So... players have provided all this information in bug reports several times over the last months. And yet the info failed to reach the systems designers, only making it through an external channel. This, to me, indicates some serious flaw in the QA process, and I urge Cryptic to investigate where this issue got stuck and why.