I had recently encountered a bug with my Exploration Cruiser Retrofit, involving not being able to slot my BOFFS. So I figured, i'll decommision the ship, reclaim it, and maybe that will solve the problem.

After I do this, I am unable to reclaim my ship. I've been informed that this was apparently always the policy....I did not know this, and i'm not really sure HOW I was supposed to. There was no message that said it would be final and I wouldn't get it back.

So now, my ship is gone. This is a crap policy, and I have had my tickets go ignored. I have cancelled my sub over this. I have alot of issues with STO, but this is the straw that broke he camels back. I will resub if this issue is resolved.

Cryptic.......give me my ship back. That's a stupid policy, and you know it. Show some good faith and give it back, and honestly.....rethink the policy. I will remain unsubbed until there is a resolution. I'm not asking for much. I just want my ship back, that I earned in game, and only got rid of because of a bug. I don't want free stuff. I don't think i'm asking for anything irrational here. I made a mistake, I was unaware that it would be permanent, and I shouldn't be punished for not knowing every nuance of STO policy.

Can I have your stuff?

Ok, now that I've said that, time for the real reply. It makes sense to me that you can't reclaim it. Think about it this way. You buy a new car and decide you don't want your old car so you sell it. The next day you realize you liked your old car better so you go back to the dealer and ask for it back on the grounds that you already bought it once before.

Now, before you bring up that you can reclaim C-store bought ships, the reason for that is that you paid real money for it instead of EC (or dlithium) and the flak Cryptic would get would be crazy.

If you got the ship Via Token from Command, then you do not have the Option of getting it Replaced after you get rid of it. If you had Bought it from C-Store, that would be another issue.

If you had a problem of some sort with the ship, it might have been better to seek customer support prior to taking drastic action first.

Cryptic is responsible for many things, but not for mistakes we players make.

But that makes no sense in game. I just want the ship I already had back. I don't another token. It's not like i'm trying to scheme the system in some way.

What sense does it make to reward a token for a ship.....and then deny you to get that ship back.

I didn't consider it to be a drastic action, though. I had no reason to believe I couldn't simply go back in and reclaim it. There is absolutely nothing in-game that indicates I won't be able to reclaim it. How exactly was I supposed to know? Before I take any action in the game, do I need to sift through the forums to figure out the nuances of Cryptic's policies?
In this case, I feel they are at least partially to blame. Had a little tooltip popped up and said "You will not be able to reclaim this ship, do you really want to decommission?" I would not have done so. As it is, with the only way to acquire said ship is via the Cstore, and Cstore items being redeemable more than once.......logically, the ship should be able to reclaimed. I had no knowledge that tokens worked differently.

So it looks like i'm screwed out of my ship because Cryptic didn't feel like making sure players know what would happen.

Whatever. I guess i'll go give my money to TOR. I don't want to talk down about Cryptic too much yet....they could still make this right, but I really feel like i'm either going to be just flat out ignored, or given the "Too bad, Deal with it" line.

It is simply that when you get the ship with a Token rather than C-Points, you are getting it for FREE, and not for Cash, or Cash Equivalent. If you get some Item for Free, then Through it away, the giver is not obligated to replace that item a second time.

I kinda agree with mmendel46 on this one. There are many times where I've seen Issues With ships and the standard advice has usually been to discard it and reclaim it.

Think about during the tribble testing for s5 alone. there were issues with broken ships during the console cutover for these ships and that was the main advice always given.

The VA ship token should create a character unlock for ships. we know they can make c-store purchases character base and not account base. The ship token should be a voucher that creates a character based purchased so that when we follow the common of trouble shooting that has been advised to use over and over then why should we get penalized.

What he was trying to do was save Cryptic time by trying to troubleshoot it himself. They should give him a new ship.

His option in that context would be to submit a request to customer service, not come to the forums to complain. Then it would be up to Cryptic whether or not they meet that request for the loss.

He made the choice to delete the ship, not Cryptic.

I am sorry that you lost your ship. That is crappy that you did not know. However, I look at it totally the other way. When I see "decommission ship" I think of it as delete your ship and don't get it back. IMO The C-Store policy is an extra bonus saying that if you paid real money for it we wil have it available. Besides since it has been bought from the C-Store all of your characters can get it, over and over again. With your same argument you should be able to claim a ship by levelling and all of your players get that ship.

Not to be the devil’s advocate but if they let you have the ship back there will be even more form posts from people that bought ship slots outraged that they purchased these ship slots so they didn't have to delete an old ship and now there are reimbursing people. You get x amount of ship slots and you gain more with every level and when you delete one it is gone.

They may beef up the “this item will be gone for good” disclaimer but I am really sure that I saw that the last time I deleted a ship.

Good luck getting it back. It is nice when a mistake is made and a company rectifies it but I am sure that they would not want the backlash from the other players that would be upset by it. (best they were quiet about it)

If you were given something free by a company and then you threw it away, would you go back to the company and expect them to replace the item you threw away at no cost to you?

I performed an in-game action, and now my item is no longer accessible.

It's more akin to if I downloaded an item for free, but then there was an issue with the download, so I tried to re download and was no longer able to claim the item.

The fact is, my ship was bugged. I received no answer to my bug report (holiday break and all), and performed the entirely reasonable...and apparently sometimes prescribed....action of decommissioning and then reclaiming the ship in order to rectify the bug.

My free item was defective. That is not my fault. Yes, I am entitled to another. I don't even want a different free item, or extra free items, I want my original free item returned to me in a non-defective state. MOST reputable companies would replace a DEFECTIVE item, which this was. Let's not forget...I did not delete the ship for extra ship slots, I did not delete the ship because I did not want it, I did not delete the ship because I thought I would get my token back in order to get another ship. I deleted my ship because IT WAS BROKEN. UNUSABLE. DEFECTIVE. And there was nothing in the game that informed that by deleting my defective item, I would be losing forever. On top of that, there was a clear precedent that I WOULD be able to reclaim the ship (my other cstore stuff). I understand now that the tokens work differently, but then I did not. I thought it was a free unlock, as if I had purchased it. There was ABSOLUTELY NO indication otherwise.

If they deleted the ship with the understanding that they would be able to reclaim it at a later date, they should also be compensated. Cryptic's policy, unless you are an avid forum-goer is completely and totally invisible. There is absolutely nothing in-game that would lead one to believe that the ships are no reclaimable.

If reading the forum is essential to playing the game, Cryptic should put a disclaimer somewhere in the game to let you know that.....reading the forum is essential to understanding the policies of the game.

Cryptic is at fault, no matter what way you look at it.