Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Subscription
01-16-2012, 07:19 AM
I bought this game on release, even the collectors edition, subscribed for a month, and stopped.

However I forgot to cancel my subscription and I was charged for 526.02 days even though I didn't touch the game after the first 20.

Would it ever be possible to get a refund to that?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-16-2012, 07:38 AM
Pretty certain the answer is a resounding no as it is highly unlikely that somebody can not notice payments being taken accidentally for nearly 1.5 years.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-16-2012, 07:40 AM
Quote:
Originally Posted by Dirlettia
Pretty certain the answer is a resounding no as it is highly unlikely that somebody can not notice payments being taken accidentally for nearly 1.5 years.
But couldn't they just be able to check the records to see if this account was even active online?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-16-2012, 08:48 AM
Best thing to do is file a support ticket. do not use live chat, a long wait to only be informed to file a support ticket
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-16-2012, 08:52 AM
Quote:
Originally Posted by dcgregg View Post
Best thing to do is file a support ticket. do not use live chat, a long wait to only be informed to file a support ticket
How do I file a support ticket?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-16-2012, 09:13 AM
What is the basis of claiming the money back? You agreed a contract with them for access to the game. You are the one who didn't bother to cancel it. They fulfillied their end by continuing to provide you with access. Your failure to use that access is not their resposibility. Sorry mate, but you are the author of your own misfortune.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-16-2012, 09:38 AM
Quote:
Originally Posted by Snoipah View Post
How do I file a support ticket?
Go to the main website and look for a button on the top that says Support.
Reply

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