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Join Date: Dec 2007
Posts: 142
# 1 Fatal Error Decompressing Data
01-21-2012, 12:25 PM
I've been getting these near constantly now, and each time it causes my game to crash. I make sure to validate files each time I start the launcher, but I'm still getting them. Is there a specific file I need to delete and redownload from the patcher?

http://i.imgur.com/gxpQ8.jpg
Join Date: Dec 2007
Posts: 142
# 2
01-26-2012, 12:01 AM
Wow, not a single comment?
Join Date: Dec 2007
Posts: 142
# 3
01-28-2012, 11:22 PM
Quote:
Originally Posted by Nightrider1942 View Post
I've been getting these near constantly now, and each time it causes my game to crash. I make sure to validate files each time I start the launcher, but I'm still getting them. Is there a specific file I need to delete and redownload from the patcher?

http://i.imgur.com/gxpQ8.jpg
ME Too!!!!
Getting over it.
Join Date: Dec 2007
Posts: 142
# 4
01-29-2012, 05:30 PM
it could be one of the textures hogg filess but since it is an costume texture it might be the charcter.hogg file.
Join Date: Dec 2007
Posts: 142
# 5
01-30-2012, 07:56 PM
Quote:
Originally Posted by PegasusMD
it could be one of the textures hogg filess but since it is an costume texture it might be the charcter.hogg file.
I've deleted all the hogg files and let them redownload, still getting the error.

Don't think it's my hdd either since it's only 3-4 years old. This isn't a disk error, it's a decompression error. Also I'm getting it every single time I try to load the game now.
Join Date: Dec 2007
Posts: 142
# 6
01-30-2012, 11:21 PM
I just uninstalled the game, deleted everything, turned off my firewall, reinstalled from disk, let the game patch with my firewall off, and I'm still getting these decompression errors everytime I try to boot up the game. This is completely ridiculous.
Join Date: Dec 2007
Posts: 142
# 7
01-31-2012, 08:49 AM
Quote:
Originally Posted by Nightrider1942 View Post
I've deleted all the hogg files and let them redownload, still getting the error.

Don't think it's my hdd either since it's only 3-4 years old. This isn't a disk error, it's a decompression error. Also I'm getting it every single time I try to load the game now.
If there is a error in the data when its written, that would cause a decompression failure. And write errors won't be detected unless you have write with verify (which slows down writes) enabled in your OS and BIOS...

Most Hard-disks these days only have a 3 year warrenty (or less), and I've had experiences where a HD would start going bad only weeks after the warrenty has expired...
Join Date: Dec 2007
Posts: 142
# 8
01-31-2012, 08:52 AM
If you could please send us DxDiag and HijackThis logs to PWE Tech Support, that will help us to diagnose the problem. It'll be helpful to us if you tell us some of your computer's information, and PLEASE include any screenshots of any bugs or errors that you get.

To create a dxdiag log, go to Start, click on Run (or Search if using Windows 7 or Vista), then type in dxdiag and press Enter on your keyboard.

Click on Save All Information, then attach the text file to this ticket (If on a 64bit system, look for and click on the Save 64bit Dxdiag button beside the Save All Information button).

To create the HijackThis log, go to http://www.download.com/Trend-Micro-...-10227353.html or http://www.trendsecure.com/portal/en...ols/hijackthis then download and install the program.

Click Do a system scan and save a log file, then attach the text file to your reply.

Please do not copy and then paste the text of these logs into your ticket.

We'll take look at these log files and give you feedback on your issue.
Join Date: Dec 2007
Posts: 142
# 9
02-19-2012, 05:23 PM
Quote:
Originally Posted by Grouchy.Otaku
If there is a error in the data when its written, that would cause a decompression failure. And write errors won't be detected unless you have write with verify (which slows down writes) enabled in your OS and BIOS...

Most Hard-disks these days only have a 3 year warrenty (or less), and I've had experiences where a HD would start going bad only weeks after the warrenty has expired...
Since this computer is literally only a couple weeks old, I'm thinking it ain't that in this case. Brand new setup should have no disk errors & chkdsk didn't turn anything up. Nothing found, nothing fixed. Though it didn't, I think, do a surface scan. Not that I expect that would turn up anything either.

This has only been happening over the last week or so. There was an issue with a skin on Tribble server the night before Odyssey mission released where friend was trying out the odyssey, got some error and the skin didn't work, just showed the galaxy class skin. May or may not be related. Probably not, since the program has been reinstalled at least twice since then, including deleting entire Cryptic folder from Programs x86 (which one assumes would nuke any/all residual files, unless they're stored elsewhere?).

This really needs to get addressed, 'cause it's a literal game-stopper...

So, what's the next step?
Join Date: Dec 2007
Posts: 142
# 10
01-29-2012, 06:16 PM
Some anti-virus packages are known for corrupting the download of large files... Also, how old is your hard-disk??? Disk errors is one of the early signs that its getting ready to die....
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