Lt. Commander
Join Date: Dec 2007
Posts: 120
Okay its been about 10 hours if im not mistaken since i made my purchase of 30 dollars worth of ZEN thats 3000 ZEN that I bought, and i even checked my email and it confirmed the transaction, but when i go to my wallet in the Perfect World site my ZEN still isnt there......where is my ZEN, i need it right now, what is going on Perfect World? I logged out then back in and its still not there.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-01-2012, 12:06 PM
Quote:
Originally Posted by Ootarion
Okay its been about 10 hours if im not mistaken since i made my purchase of 30 dollars worth of ZEN thats 3000 ZEN that I bought, and i even checked my email and it confirmed the transaction, but when i go to my wallet in the Perfect World site my ZEN still isnt there......where is my ZEN, i need it right now, what is going on Perfect World? I logged out then back in and its still not there.
Zen is a PW Currancy, which Cryptic has no control over... You really should be posting this at the PW Support Forum, as their the ones responsible for Zen transactions...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-01-2012, 02:15 PM
PWE doesn't have a dedicated support forum, per se. Also, there is currently a known issue with ZEN transactions taking longer to process across all PWE games. I would link the announcement from the PWE Billing GM but for the prohibitions against forum cross-linking.

At any rate, initial ZEN transactions take a bit longer to process. If through Paypal, it can take up to 24 hours for their review to complete, during which time PWE is unable to intervene.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-01-2012, 09:46 PM
Should have bought c-points... that goes a lot smoother.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-01-2012, 10:17 PM
Quote:
Originally Posted by Pwackadidl View Post
Should have bought c-points... that goes a lot smoother.
Except that if you have already linked your PWE and Cryptic accounts, or have only a PWE account, you MUST use PWE's ZEN to convert to C-Points.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-01-2012, 10:49 PM
Quote:
Originally Posted by LewsTelamon001
Except that if you have already linked your PWE and Cryptic accounts, or have only a PWE account, you MUST use PWE's ZEN to convert to C-Points.
Boy am I glad I didn't link my accounts then.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 06:12 PM.