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Lt. Commander
Join Date: Dec 2007
Posts: 120
Greetings all,

I've bought points through the Steam wallet previously but now I seem to be having a problem. I paid and put the money on my Steam wallet right through the interface and everything went fine, but when it comes up to the screen where you have to authorize the transaction, and I click okay, I get a message stating "Transaction timed out. Please try again later." and everything disappears.

The money is now unfortunately locked in my Steam wallet, so I can't pay through the website anymore. So I need to get this to work. I looked at the support section on the site but I didn't see anything relevant, unless I'm missing something.

At any rate, after waiting a few minutes a message pops up saying, "You cancelled your transaction." and I can re-try buying the C-Points but the end result is the same.

Some help here would be grateful.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-24-2012, 02:08 PM
I'm having this same problem. Have purchased points before and it went fine, but now I get timed out. I contacted Cryptic support via chat, and a support person told me that this is a problem that's happening to a lot of folks right now, and she told me it has something to do with steam. I've since contacted steam as the support person suggested, and I have yet to hear back from them.

The last time something like this happened, The Steam Wallet had an outage of some sort. However, I'm sort of suspicious that this might be a side effect of the new game patch.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-24-2012, 02:15 PM
Hrm. I figured this might be the case. I hope it gets cleared up quickly.
Lt. Commander
Join Date: Dec 2007
Posts: 120
I'm having the same issue! GRRR!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-24-2012, 04:41 PM
Dangit cryptic i wanna spend monies!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-24-2012, 04:48 PM
You guys might want to get in touch with Steam and see if the issue is on their side - as the second post in this thread seems to indicate.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-24-2012, 07:05 PM
same problem dis sux
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-24-2012, 10:07 PM
Bump! Fix it please!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-25-2012, 02:59 PM
Hell, I didn't know that you could use Steam Wallet with STO. I'll be taking advantage of that in the future.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-25-2012, 09:08 PM
I did this not to long ago, roughly a week ago and I was able to buy point using my steam wallet. Is the game you have installed a Steam Version or a Retail Version from a store (I.E. Wal_Mart, Game Stop, etc.)
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