Yup. Been Gold for 60 days. Created 1 Fed, got to level 25, created a Kling, and then another Fed. there's my 3 slots for gold. I then purchased a 2 slot pack from the C store and created a 4th character.
I recently became unemployed, so I let this account slip into silver as of today. Now I no longer have to option to create a 5th character.
Are you really pitching a fit because of what you expect to be told, or have I misread your post & you've actually been told something along those lines? In any case, I was in the same situation & they gave me my 5th character slot back. It did take them just over a week to get around to my ticket, but that's been months ago so maybe you won't have to wait as long.