Join Date: Jun 2012
Posts: 73
There seems to be some confusion with Perfect World's ZEN system and how to turn ZEN into C-Points. I'll go through the process of how to purchase and transfer ZEN to STO with pictures, just in case.

[SIZE="4"]Step 1 - Purchasing ZEN[/SIZE]

Note: You must be logged into a Perfect World Entertainment account to be able to purchase and transfer ZEN.

At the top of the STO website, you'll see the navigation bar. On the navigation bar you'll see a "Charge ZEN" button. Hover over this, then click "Purchase ZEN".

Next, you'll see the following screen. (Payment processors may vary per region. The below screenshot is of the European Region.)

Select your desired payment processor and the form will automatically take you to the next step. Once your payment processor is selected, you'll be presented with the following page with the different amounts of ZEN you can purchase.

Note: 1 USD is equal to 100 ZEN. 100 ZEN is equal to 80 C-Points. 0.90 EUR is also equal to 100 ZEN. There is no increase on C-Points to the dollar.

Once you've selected your amount, click "Checkout" and you'll be taken to the payment processor you chose earlier to purchase your ZEN. After the transaction is completed, you'll be returned to Perfect World Entertainment's website.

Note: If this is your first purchase, you may be subject to a fraud check. This usually takes a few minutes but may take up to 24-48 hours to complete.

[SIZE="4"]Step 2 - Transferring your ZEN to Star Trek Online[/SIZE]

Once your ZEN has been delivered, you're ready to transfer it.

Under the "Charge ZEN" menu again, click "My Wallet".

You'll be taken to your Perfect World wallet and you'll be able to check your balance and see how much ZEN you've purchased previously. This is also where the transfer happens.

From the drop down list, select Star Trek Online, then select the server, and finally, how much ZEN you'd like to transfer. Then hit transfer.

A popup will appear for you to confirm the details of the transfer, confirm it and you're done! You can now purchase items from the C-Store.
Community Moderator
Join Date: Jun 2012
Posts: 2,195
# 2
06-22-2012, 05:05 AM
This is a very nice and helpful thread!

Thank you for writing it! :smile:
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Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 3
06-22-2012, 08:56 AM
Stickied! Thanks so much for making it


Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Join Date: Jun 2012
Posts: 73
# 4
06-22-2012, 12:23 PM
No problem ^^ PWE's system is confusing for newcomers, so hopefully this'll clear the air slightly [:
Join Date: Jun 2012
Posts: 516
# 5
06-22-2012, 01:43 PM
Nicely done. But here's a reason to have image embeds on
------------------------------------------------------------------------ - Needs more female relief ops ensign.
Survivor of Romulus
Join Date: Jun 2012
Posts: 528
# 6
06-23-2012, 07:07 AM
Seriously?? 24 hrs for a check??

Please ditch this Zen malarkey, and go back to the old way of getting C-Points. This new way is too time consuming, and too many hoops to go through get C-Points...
Join Date: Jan 2013
Posts: 3
# 7
02-08-2013, 09:49 PM
how can i purchase keys for the boxes?

can i use the zen for that?
Join Date: Feb 2013
Posts: 2
# 8
02-23-2013, 06:45 AM
Strange, Tried buy Zen and after entering credit card info (etc) I click the button and it does nothing. Any thoughts? Also been playing since release so not new just new to the forum.

Last edited by captlipman; 02-23-2013 at 06:49 AM.
Lt. Commander
Join Date: Jun 2012
Posts: 113
ok first of all i have never used/played any game or ever even been to the the pwe web site (save to link accounts) so i have no idea how/what zen is. i know it has replaced cstore points and that is all.

i need a step by step guide on how to buy cstore points. this is my 1st mmo game ever, im a 800 plus day lifer (as well as a complete non-computer guy). im used to just going to the sto web site, clicking on "buy cstore points" clicking on a bundle and getting my points. i need help here so i'd appreciate it very much.

please keep the mockery down.

now, can anyone help me out here?

Career Officer
Join Date: Jun 2012
Posts: 53
# 10
06-29-2012, 08:59 AM
I too would like to hear someones account on how the transaction process is handled now. I am like the OP here accept I have never bought c-poits at all. I've lived off my stipend.
Next week I am buying my Armitage ship.

that fact that we have to ask these question says alot about how non-simple it is to buy stuff from PWE.

should be
click buy
then enter payment info
click confirm

it all should happen in game and not require you to go to an external site.
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