Ensign
Join Date: Jul 2012
Posts: 3
alright so two things first of all i used my account name and password in the launcher and it keeps telling me their incorrect but i reset my password to make sure this was untrue and i had my user name sent to me to make sure it was correct too but every time i input them its the same error

Now i dont know if i need a confirmation message to be sent to me but its been well over 6 hours and i havent received any email other than my username and password and the support isnt really helpful as they dont clearly answer my questions so im asking the community for help. PLEASE RESPOND IF YOU KNOW HOW TO FIX!
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 2
07-18-2012, 06:39 PM
Make sure that the radio button is set to "Perfect World"

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Ensign
Join Date: Jul 2012
Posts: 3
# 3
07-18-2012, 07:26 PM
Quote:
Originally Posted by pwebranflakes View Post
Make sure that the radio button is set to "Perfect World"

Cheers,

Brandon =/\=
Yes i have it on perfect world by default i even tried cryptic it dosent work i dont know why.
Ensign
Join Date: Jul 2012
Posts: 1
# 4
07-18-2012, 07:41 PM
i had the exact same problem, what i did was reset my password but it still told me i was using the wrong password so i waited a day or two and then it worked,
i think their system is a bit slow so you hafto wait a few hours or even a full day for it work
Ensign
Join Date: Jul 2012
Posts: 3
# 5
07-18-2012, 08:21 PM
Quote:
Originally Posted by paddelli12 View Post
i had the exact same problem, what i did was reset my password but it still told me i was using the wrong password so i waited a day or two and then it worked,
i think their system is a bit slow so you hafto wait a few hours or even a full day for it work
Thanks for telling me this i was dying because i was trying to find out what was wrong
Ensign
Join Date: Jul 2012
Posts: 15
# 6
07-18-2012, 08:34 PM
I've been having the same issue. It keeps saying "too many attempts, try agian later."


and it's been saying that for 2 days now

I've tried deleting the IE cache... any other tips? Password IS under 14 characters.
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 7
07-18-2012, 07:43 PM
Quote:
Originally Posted by brownpocalypse View Post
Yes i have it on perfect world by default i even tried cryptic it dosent work i dont know why.
If you are using the same username and password to post in the forums, everything should be working with no issues. If this by chance is a separate account and you use a different one to log into the game, if your password is longer than 14 characters, try only entering the first 14. Currently, we only support 14 characters or less.

If that still does not work, try clearing your IE cache (launcher uses IE no matter what browser you have set to default). If that still does not work, you'll want to reach out to customer service. Details here: http://sto-forum.perfectworld.com/sh...d.php?t=267893

Hope that helps

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Empire Veteran
Join Date: Jun 2012
Posts: 2,695
# 8
07-19-2012, 12:08 AM
Quote:
Originally Posted by pwebranflakes View Post
If you are using the same username and password to post in the forums, everything should be working with no issues. If this by chance is a separate account and you use a different one to log into the game, if your password is longer than 14 characters, try only entering the first 14. Currently, we only support 14 characters or less.

If that still does not work, try clearing your IE cache (launcher uses IE no matter what browser you have set to default). If that still does not work, you'll want to reach out to customer service. Details here: http://sto-forum.perfectworld.com/sh...d.php?t=267893

Hope that helps

Cheers,

Brandon =/\=
Those of us with the Cryptic Accounts during that Linking thing got hosed having to change the login of the Cryptic Username to the PWE one every time we login/switch characters I put in a ticket and they just said they were aware of it and has been over 3 weeks now with no resolution.
Captain
Join Date: Jun 2012
Posts: 708
# 9
07-19-2012, 01:17 AM
Quote:
Originally Posted by brownpocalypse View Post
alright so two things first of all i used my account name and password in the launcher and it keeps telling me their incorrect but i reset my password to make sure this was untrue and i had my user name sent to me to make sure it was correct too but every time i input them its the same error

Now i dont know if i need a confirmation message to be sent to me but its been well over 6 hours and i havent received any email other than my username and password and the support isnt really helpful as they dont clearly answer my questions so im asking the community for help. PLEASE RESPOND IF YOU KNOW HOW TO FIX!
If you merged your Cryptic Account with a Perfect World account try using your Cryptic Username, that's what I have to do, even though I have a Cryptic Account merged with a PW account, I still have to use the Cryptic name to log into the game and forums
__________________________________________________ __
For those of you who have complimented me on my Avatar, I'm wondering what you're talking about. I don't have one.

SILENCE WILL FALL....................Why the hell did I just say that
Empire Veteran
Join Date: Jun 2012
Posts: 2,695
# 10
07-19-2012, 07:27 AM
Quote:
Originally Posted by wildthyme467989 View Post
If you merged your Cryptic Account with a Perfect World account try using your Cryptic Username, that's what I have to do, even though I have a Cryptic Account merged with a PW account, I still have to use the Cryptic name to log into the game and forums
Thats the wierd issue is that it saves your Cryptic information but you have to use the PWE stuff to login in which you have to change the info to the PWE every time because for some reason the PWE stuff does not save. Although I've put in a ticket been about 3 or 4 weeks now and no fix for it yet.
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