Career Officer
Join Date: Jun 2012
Posts: 872
# 1 TNG Blu-ray Audio Fix
07-31-2012, 01:09 AM
CBS is making good on some flawed blu-ray's from the Season One set.

Quote:
Originally Posted by Star Trek.com
Audio issues affecting several episodes in the Star Trek: The Next Generation -- Season One Blu-ray set are being dealt with promptly. CBS Home Entertainment and Paramount Home Media Distribution issued a statement today describing the problems and the steps they?re taking to resolve them. The instructions below are for US fans. Instructions for international fans are forthcoming. The statement reads as follows:


Dear Star Trek Fans,
We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season One Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.

We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email phe.stng@bydeluxe.com for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.

We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.
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Career Officer
Join Date: Jun 2012
Posts: 872
# 2
08-10-2012, 11:43 PM
News for our friends in the UK:

Quote:
Originally Posted by Paramount Home Entertainment (UK)
We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment. In addition, we have taken this opportunity to correct a few minor issues that were found on other episodes.

We are quickly working to remedy the situation by recalling affected product and replacing it. Corrected versions can be identified by the appearance of a red Delta on the spine and will contain barcode no: 5051368241838 for ease of identification. If you purchased the box set prior to the recall, this will be replaced and will be made available free of charge. Please email stng@sonydadc.com for details regarding the replacement program. You may also call 01992 657 739 Monday-Friday between 9:00 a.m. and 5:30 p.m.

We strive to provide our fans the best Blu-ray experience possible and sincerely apologise for this inconvenience.
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