Ensign
Join Date: Jul 2012
Posts: 9
# 1 how long for ZEN to show up?
08-02-2012, 03:52 PM
I bought ZEN about 5 days ago, but it still says pending. How long does it usually take for it to go through so I can transfer it to the game?
Starfleet Veteran
Join Date: Jun 2012
Posts: 1,231
# 2
08-02-2012, 04:07 PM
The first transaction does take a bit longer, but 5 days is too long. I'd send a support ticket, or if you can cancel it, and retry with another payment method (eg I use Google Wallet).
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Lieutenant
Join Date: Jun 2012
Posts: 46
# 3
08-02-2012, 04:08 PM
Every single time (and it's been a lot of them) I buy ZEN I usually get it within 1 hour. Most of the time is within 1-5 minutes, but when I don't buy it for a few weeks it might take 30-60 minutes for it to go through.

After 5 days, I'd probably fill up a support ticket about it since something has gone wrong.
Ensign
Join Date: Jul 2012
Posts: 9
# 4
08-02-2012, 04:24 PM
yea, i was thinking it would take longer because it's my first time buying, and i had to switch over my account from cr to pw to do it. never bought cr before lol.but if its really too long (which i was starting to think) then maybe a ticket should be made. Its 2000 that i want too so its more than just a few bucks im worried about
Captain
Join Date: Jun 2012
Posts: 6,950
# 5
08-02-2012, 04:32 PM
This info might help as well: https://billing.perfectworld.com/wheresmyzen
Ensign
Join Date: Jul 2012
Posts: 9
# 6
08-02-2012, 04:37 PM
Yea I read that a few days ago. didnt really help with my situation lol
Ensign
Join Date: Jul 2012
Posts: 9
# 7
08-02-2012, 04:42 PM
Your question has been received. You should expect a response from us within 3-4 business days.
looks like I'll be at a week+ with no Zen or solution :/
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