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general1devon's Avatar
general1devon
Lt. Commander
Join Date: Jun 2012
Posts: 186
# 1 HELP! Accidentally transferd Zen to Blacklight!
08-09-2012, 11:59 AM
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I bought 2500 Zen For my Armitage Finally and I accidentally transfered it to stupid Blacklight, I cant access the support page in PWE i just get an error. I need my Zen on STO, help Devs! I want my Armitage
Original join Date March 1st, 2010Feel the Power

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darthstormstrike's Avatar
darthstormstrike
Commander
Join Date: Jul 2012
Posts: 385
# 2
08-09-2012, 12:01 PM
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OUCH. So... how is Blacklight? PWE (Pay to Win Entertainment) will just tell you to buy another card.
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bitemepwe
Empire Veteran
Join Date: Jun 2012
Posts: 4,272
# 3
08-09-2012, 12:03 PM
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You may have to file a ticket with PWE and hope they reverse the transfer.
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goedzooi
Lt. Commander
Join Date: Jul 2012
Posts: 127
# 4
08-09-2012, 12:03 PM
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I don't think it is possible.

(Or a pig)

Sorry if my English is bad.
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sollvax
Survivor of Romulus
Join Date: Jun 2012
Posts: 4,196
# 5
08-09-2012, 12:05 PM
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Sorry I think you are stuffed
Live long and Prosper
general1devon's Avatar
general1devon
Lt. Commander
Join Date: Jun 2012
Posts: 186
# 6
08-09-2012, 12:05 PM
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Not buying more zen, not made of money here. and I cant get to the PWE Support page
Original join Date March 1st, 2010Feel the Power

Of Ascendant Justice
What Star Trek Online has Become
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thecosmic1's Avatar
thecosmic1
Captain
Join Date: Jun 2012
Posts: 3,569
# 7
08-09-2012, 12:09 PM
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The direct link to the Support Page is here: https://support.perfectworld.com/app/,

Or you can email customerservice@perfectworld.com.
general1devon's Avatar
general1devon
Lt. Commander
Join Date: Jun 2012
Posts: 186
# 8
08-09-2012, 12:20 PM
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Quote:
Originally Posted by thecosmic1 View Post
The direct link to the Support Page is here: https://support.perfectworld.com/app/,

Or you can email customerservice@perfectworld.com.
Sent PWE an Email, I hope to get my Zen soon. I really want My armitage (-_-) I hope some Dev sees this and fixes this
Original join Date March 1st, 2010Feel the Power

Of Ascendant Justice
What Star Trek Online has Become
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eagledraco's Avatar
eagledraco
Lt. Commander
Join Date: Jun 2012
Posts: 175
# 9
08-09-2012, 12:10 PM
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Since the support page is broken for you this might require special help from the Community Managers who also have ties to Customer Service.

An opportunity for PWE to publicly show they have excellent Customer Support. Maybe a mod can forward your request up to get you assistance.
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thecosmic1
Captain
Join Date: Jun 2012
Posts: 3,569
# 10
08-09-2012, 12:14 PM
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Quote:
Originally Posted by eagledraco View Post
Since the support page is broken for you this might require special help from the Community Managers who also have ties to Customer Service.

An opportunity for PWE to publicly show they have excellent Customer Support. Maybe a mod can forward your request up to get you assistance.
The Community Manager just left for STLV. He won't be back until Monday or Tuesday.

I'd try the Support link above and if that doesn't work then the Email address.
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