Ensign
Join Date: Jul 2012
Posts: 5
I purchased the Long Range Science Vessal Retrofit and the Tactical Escort Retrofit using Cryptic Points bought with my credit card when they were first available, and discovered 3 weeks ago that I could not access them anymore. Two of my characters that already had them in their inventory kept them, but I can't access them from my other characters. Cryptic does not give you a receipt for your in-game transactions(You have a receipt for the points you bought, but not what they were spent on), so when they lose your data, you can't do anything about it. I got two responses from them apologising, but they didn't give me access to the ships I bought with real money, not in-game currency. As someone who has been here since the beta and is a lifetime subscriber, I find this very disappointing. I was going to buy the Odyssey Pack to help support the game, but they aren't going to get another dime from me. I had also been happy to pay to unlock the lock boxes, because I wanted to help support the game, so I haven't been coasting on my lifetime subscription.

My advice is enjoy the free aspects of the game and ignore the rest. They can take or lose your in-game items from you and you can't do a thing about it.
Lt. Commander
Join Date: Jun 2012
Posts: 236
# 2
08-11-2012, 08:36 AM
Strange, I bought the Caitian race and can still play as my Caitian character.
Captain
Join Date: Jun 2012
Posts: 1,241
# 3
08-11-2012, 08:55 AM
You have all the evidence you need to submit a credit card dispute.

You have screenshots or in-game video access to your characters having the ship hence you must have purchased them in the past. You have your credit card receipt of when you bought those c-store points.

Submit the dispute and evidence. That way the company is forced to deal with your credit card company and not insignificant little you. Most of the times the credit card will refund the money (if your evidence is solid and the company does not rectify the issue inside of 30 days) to you directly and penalize the company for that amount in future transactions.
http://media.tumblr.com/160cacdb395f8340dac90864182ebe16/tumblr_inline_mx9yxhItkb1qg9pkt.jpg
Captain
Join Date: Jun 2012
Posts: 2,007
# 4
08-11-2012, 09:27 AM
Quote:
Originally Posted by cmdrskyfaller View Post
You have all the evidence you need to submit a credit card dispute.
I used to suggest this as well only to discover that disputing a charge may lead to your account getting banned:

https://support.perfectworld.com/app...1500/kw/banned

I don;t make a judgement with this response. Just pointing it out.
---
Took 20 minutes to get that screencap and her arm is still doing through the armrest
Dr. Mike's Steak Dinner

35 Starbase Projects done. 715 Projects remaining
Career Officer
Join Date: Jun 2012
Posts: 1,183
# 5
08-11-2012, 01:04 PM
This must be some kind of bug, because I just noticed today that I cannot claim the Tactical Escort Retrofit on one of my toons.
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Survivor of Romulus
Join Date: Jun 2012
Posts: 4,593
# 6
08-11-2012, 01:09 PM
Checklist

1 do you have the correct rank?
2 do you have a ship slot
3 do you have that ship (or a console from it ) in another slot
Lt. Commander
Join Date: Jun 2012
Posts: 131
# 7
08-12-2012, 01:18 AM
Quote:
Originally Posted by crusty8mac View Post
This must be some kind of bug, because I just noticed today that I cannot claim the Tactical Escort Retrofit on one of my toons.
I have the same issue. Here is one possible "answer":
Before F2P, certain Retrofit ships were available for promotional tokens, the TER among them. This was before the cloak was a separate console.

Now, those "earned" ships are essentially character unlocks, the same as any rank-up ship. They cannot be reclaimed on any character. They do not count towards purchasing a Fleet version.

If anyone can disprove the above beyond a reasonable doubt, I would love to hear it. And I'm sure Cryptic would too. I certainly believed I had purchased the Defiant in 2011, but it's possible that I'm remembering the MVAE instead, which the C-Store does report properly as purchased.

The lack of a MMO paper trail is certainly a concern, and not for the business.

Quote:
Originally Posted by cmdrskyfaller View Post
You have all the evidence you need to submit a credit card dispute.
You have your credit card receipt of when you bought those c-store points.

You have screenshots or in-game video access to your characters having the ship hence you must have purchased them in the past.
As I've noted above. Possessing an item doesn't in fact guarantee it was purchased. There is a convenient loophole.
Also you are entirely missing the purpose of why so many companies sell "digital credits" instead of "digital products". You bought and received the credits, that is the end of the transaction for the bank. Those credits can sit unspent on your account until doomsday and you can't ask for a refund. "Once you have their money, never give it back."

The absolute most, legally, the company owes you is an equivalent amount of replacement credits if they choose to recognize the problem. If you believe for one minute that the law treats imaginary "points" like real money, you are out of your mind. And the harder you push, the more likely you will be flagged for fraud.

PayPal has a blanket policy of never honoring a dispute over electronic goods. There is utterly no way to prove or disprove a claim without a physical object. Fraud is rampant.

=/\= Transwarp 10.0 Victory Achieved on 26-July-2012, Six Months After F2P =/\=

Last edited by brackynews; 08-12-2012 at 01:42 AM.
Ensign
Join Date: Jul 2012
Posts: 5
# 8
08-12-2012, 06:32 AM
As I originally stated, I paid for these ships so that I could access them with all my characters or any created in the future. I did not earn them in game for just one character and I did submit two tickets to a GM and was told that because they had no record of the transaction, that I was out of luck. I have multiple VA characters and have open ship slots for all of them. I contacted them three weeks before posting this, so I don't see how that qualifies as raging in the forum and not following the right procedure. I was tempted to get a record of all my transactions with them and match it up with the points I bought acccording to my credit card statement, but what is the point? I wanted Cryptic to settle this so that I would feel comfortable spending money in the game again. If I have to force them to do the right thing, I still can't trust them and wouldn't feel comfortable giving them any more money. When I want to fly those ships, I'll just use the two characters that still have them.

This was posted to warn people that because you don't get individual receipts for in game purchases, that if they lost record of the transaction, you are out of luck. I still like the game a lot, and will keep playing, but I'll have to pass on the newer ships I wanted to buy.
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