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Lieutenant
Join Date: Aug 2012
Posts: 33
While i was a playing player some time ago i bought a lot of ships from the c-store on federation as well as on Klingon side
Now i came back as F2P and only 1 ship i bought on each side is reclaimable
Several of my characters have ships i bought out of the c-store but do not show as claimable ships
I read the Q&A and it clearly states those ships are account wide unlocked ....

: Quote
Q: Are C-Store ships bought per-character?
Q: C-Store ships are account-wide unlocks (buy one, claim on all characters that can use it) and can be reclaimed for free if discharged. C-Store ships you get from sources other than the C-Store (e.g. Vet Rewards) are NOT reclaimable for free and are NOT account-wide.

How can i have all my ships back that i bought but can't claim ???
Ensign
Join Date: Jul 2012
Posts: 23
# 2
09-04-2012, 01:18 PM
I would probably suggest contacting support about it, because to be honest there is not much else you can do if they are indeed account wide unlocks.
<a href=http://stoacademy.com/account/signature/overlord_2097.jpg target=_blank>http://stoacademy.com/account/signat...rlord_2097.jpg</a>

Last edited by infernomortis; 09-04-2012 at 04:11 PM.
Captain
Join Date: Jun 2012
Posts: 868
# 3
09-04-2012, 03:01 PM
Beaming to Bugs!
Lieutenant
Join Date: Aug 2012
Posts: 33
# 4
09-04-2012, 05:22 PM
Quote:
Originally Posted by tobar26th View Post
Beaming to Bugs!
yup they were all bought through the c-store

We used to spend a huge amouth of money on this game when it was pay to play

I have characters that fly ships that don't even show unlocked or claimable
a list of ships i bought in the past :

Kar'Fi Battle Carrier
Marauder Patrol Cruiser
B'rel Bird-of-Prey Retrofit
Exploration Cruiser Retrofit
Long Range Science Vessel Retrofit
Tactical Escort Retrofit
the only 2 i can claim are the Vulcan D'Kyr and the Guramba Siege Destroyer

I know it bought the Tactical Escort Retrofit because i was disappointing in it , also not claimable, none of my characters has it anymore because i deleted a few characters because i like leveling and restarted a few , lol
I'll try to find out how to contact customer support , never had to deal with them before

thanks for the responds , much appreciated

Last edited by outooffocus; 09-04-2012 at 05:32 PM.
Career Officer
Join Date: Jun 2012
Posts: 1,983
# 5
09-04-2012, 05:30 PM
Quote:
Originally Posted by outooffocus View Post
yup they were all bought through the c-store

We used to spend a huge amouth of money on this game when it was pay to play

I have characters that fly ships that don't even show unlocked or claimable
I know it bought the defiant retrofit , also not claimable, none of my characters has it anymore because i deleted a few characters because i like leveling and restarted a few , lol
I'll try to find out how to contact customer support , never had to deal with them before

thanks for the responds , much appreciated
One thing about claiming C-Store ships to be aware of:

1) If the caharacter you're attemptiong to claim a ship for isn't high enough level to fly said ship, hyou won't be able to claim it.

Also, if you got a T5 ship using the previous in game Emblem system (which was replaced by the Dilithium system); that's not the same as purchasing a ship with C-Points back in the day.

You did say you spent a lot of money so I do assume you did purchase stuff from the C-Store with CP. If your characters are high enough level, and you're 100% certain you purchased a ship with CP that hyou now can't claim; yes, as stated by many above -- opening a ticket wityh customer support is your only option.
Formerly known as Armsman from June 2008 to June 20, 2012 http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91861979000&dateline=  1340755546
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Lieutenant
Join Date: Aug 2012
Posts: 33
# 6
09-04-2012, 05:36 PM
thanks for your reply , i was just working on editing in a list of ships i bought , and no i never used a emblem system
We (my wife and I) always bought c-store credits and bought ships , costumes etc that way
All my characters, except one are level 50
I have 4 Klingon and 3 fed characters , just deleted a fed char to start a low level Klingon one which just reached 30

I just submitted a ticket and hope to get some response soon

Last edited by outooffocus; 09-04-2012 at 05:53 PM.
Career Officer
Join Date: Jun 2012
Posts: 423
# 7
09-07-2012, 08:28 AM
Hello and welcome to PWE Customer service please deposit 25 zen to complete this service ticket........
Lieutenant
Join Date: Aug 2012
Posts: 33
# 8
09-07-2012, 10:25 PM


does anyone know if customer support has a phone number

I found old emails that tell i bought atari tokens to buy from startrek online
That was before perfect world took over

this is the reply i got from customer support:

Hello ,

We have reviewed the account and our investigation shows that the ships you have listed have not yet been purchased via the C-Store on this account.

It is possible that these ships were obtained using an alternate currency, such as free ship tokens.
Please note that these purchases are one time character specific purchases and the ships will not be available account wide.

If you would like the ships to be available account wide, please purchase them from the C-Store


My total purchase history is empty ,wich makes sense if i bought all that through atari tokens , not zen

So i'm looking for a phone number of customer support ,so i can explain the issue in person

Can anyone help me ?

Last edited by outooffocus; 09-07-2012 at 10:53 PM.
Career Officer
Join Date: Jun 2012
Posts: 177
# 9
10-04-2012, 10:12 PM
I just noticed the same thing... I bought the Advanced Heavy Cruiser a long time ago in the C-Store, and now its saying i don't have it... and need to buy again. Every ship I've purchased since you could buy them in game and not through the website are still working fine, its just that one I bought long ago through the website... before perfect world...
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