Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
This is the Star Trek Online Gateway feedback and discussion thread! Please post any comments or feedback you have about the system here!

What is the Star Trek Online Gateway?

Star Trek Online Gateway is a web application which lets you look at your captains, ships, bridge officers, and other data from STO. Eventually, you will be able to interact with Star Trek Online through Gateway without logging in to the full 3D client.

The purpose of Gateway is to let players into Star Trek Online without needing to start up the full client.

Visit to access the STO Gateway.

Please note that as this is a beta release, character information and data will be pulled from your Tribble account. To sign up for the Tribble Test Server and transfer a character to it, visit this page.


Star Trek Online Gateway is in early Beta, and we look forward to hearing what you think about it. Let us know what you're thinking by commenting below in this forum thread.

If you have technical issues or experience any bugs such as problems using Gateway with your web browser or device, please let us know by posting to this forum thread. Please let us know what operating system and browser (including version numbers) you are using. If you are using a mobile device, let us know which one.

Also, take a glance at the Known Issues below for a list of things we already know about.

Browser Requirements

  • Gateway is tailored to work on desktop, tablet, and mobile devices supporting HTML5.
  • Gateway has been verified to operate on recent versions of Chrome, Opera, Firefox, Safari, and Internet Explorer. It may work on earlier versions of these browsers. It does not work on Internet Explorer 8 or earlier.
  • Gateway requires the use of cookies.
  • Gateway requires the use of Javascript.

Login Issues

You must log in to a Perfect World account to use Gateway. If you don't have one, you will have to create one first. If you have a Cryptic account, but not a Perfect World account, you will need to create a Perfect World account and link it to your Cryptic account before using Gateway.

Click here to create a new account or link an existing account.

Click here for more information on account linking.

Cookie Usage

  • A cookie is used to keep track of your session while you using Gateway. This is a "session cookie" and is not kept after you leave the page.
  • A second, persistent cookie is also used by Account Guard to determine if the particular browser install is authorized for use with your account. This cookie contains no account information.

Known Issues

  • Gateway does not work on Internet Explorer 8 or earlier.
  • Character changes that occur in the client are not immediately updated on the web. You must log out and back in to see the changes.
  • Pictures of bridge officers do not show the officer in their chosen stance.
  • Pictures of ships do not show additions or changes that come from equipment (e.g. Borg equipment, etc.)
  • Though Gateway uses the language preferred by your browser, there is some text that is not yet translated. Gateway supports the same languages Star Trek Online does: English, German, and French.
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment

Last edited by pwebranflakes; 10-23-2012 at 10:01 AM.
Empire Veteran
Join Date: Jun 2012
Posts: 1,101
# 2
10-19-2012, 02:00 PM
What's the link for gateway?

A HUGE thank you to Cryptic for the Mogh-class battle cruiser!
Career Officer
Join Date: Jun 2012
Posts: 57
# 3
10-19-2012, 02:18 PM
Loaded up the site on my gingerbread android phone, and I keep getting a "Too many attempts, please try again later." error when trying to log in.
Career Officer
Join Date: Jun 2012
Posts: 515
# 4
10-19-2012, 02:45 PM
It currently will not let me in either. I spent 10 minutes on the login process.

Here is the link I have.

And I get the to mnay login attampts after trying again!

Last edited by simeion1; 10-19-2012 at 02:48 PM.
Join Date: Jun 2012
Posts: 79
# 5
10-19-2012, 02:46 PM
Love this thing

Feedback oh yeah forgot about this.

Not sure if its implemented yet but in Chrome if you zoom the page in (ctrl+scrollwheel) the images dont scale correctly.
For example the tactical console images start to clip over the words tactical consoles

Executive Officer of Alpha Squadron
Career Officer
Join Date: Jun 2012
Posts: 55
# 6
10-19-2012, 02:47 PM
I got in it on 1 char, than wanted to log out and back in to swap chars.. got this error "Too many attempts; please try again later. " shame looks nice.

Btw i would love it if it was like a desktop app, instead of browser based?
Talking to my self, asking stuff to my self, definitely not understanding my self. Such is the life of an overworked Starfleet admiral.
Empire Veteran
Join Date: Jun 2012
Posts: 1,541
# 7
10-19-2012, 02:53 PM
using IOS6 with an iphone 4s. Can't log in. I put my username and password, then I get to the screen where I have to put in the device code.
I enter it but I can't reach the button to get to the next screen.

"Next", or scrolling doesn't allow me to get to the button bellow the "Name browser" section
Career Officer
Join Date: Jun 2012
Posts: 542
# 8
10-19-2012, 02:59 PM
Issue from Samsung Galaxy S2 using Firefox:

Logging in, I get the "Account Verification" screen, and it is bigger than the screen allows, so I simply can't get to the bottom and click whatever button to continue after using my code from the verification email.

It simply doesnt scroll down to the bottom.

EDIT: switching to Desktop version does not allow the "Account Verification" overlay to be re-sized or scrolled.

EDIT2: On my Asus Transformer Infinity tablet, I can see the "browser name" field and "submit" button that were cut off by the Samsung Galaxy S2 screen, but of course the Gateway Under Maintenance issue is the next roadblock.
Wampaq@Jnoh, Fleet Leader: ..Bloodbath and Beyond 'Iw HaH je Hoch!
Starbase 5-5-4-4 || Embassy 3-3-3 || Mine 3-3-3 || Spire 3-3-3
A laid back KDF fleet welcoming independent, casual, & part-time players and groups. Roms & alts welcome.
Send in-game mail to Wampaq@Jnoh, visit our recruitment thread and FB page for more info.

Last edited by jnohd; 10-19-2012 at 03:09 PM.
Join Date: Jun 2012
Posts: 411
# 9
10-19-2012, 04:19 PM
Not a huge issue, but looking at the ship info page in Chrome for Android none of the equipped items are colored for rarity. Same thing with the equipment info on bridge officer pages, every item is shown with blue text (although if you click items, the info page lists their correct rarity).

Last edited by thepantsparty; 10-19-2012 at 04:22 PM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 79
# 10
10-19-2012, 04:48 PM
One of the little things I've noticed is that when you're looking at "Ship Systems" it lists your ship's Base Turn as "3" reguardless of ship type. Science, Cruiser, Escort? Turn rate is displayed as just 3.

Item stats aren't shown and in most cases your ground equipment is shown as white regardless of wither they are uncommon, rare, or very rare (but mouseover shows its proper rarity).
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