*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
I bought a bundle on PayPal yesterday morning but still havnt received it in my wallet yet. This is what PW said to me;
"Hello and thank you for contacting us here at Perfect World Entertainment!
We are currently experiencing issues with our billing systems which have caused long review times and incomplete transfers for some of our players. Unfortunately, we are unable to investigate these situations further until our systems are fully restored. Our engineering team is currently working to get the billing platform running smoothly again as fast as possible.
We sincerely apologize for the wait time and ask for your continued patience while systems are restored. If your transaction is pending or your ZEN transfer did not award ZEN, please be assured that we will address these issues and appropriately credit accounts and/or award ZEN.
Thank you for your understanding during this technical interruption."
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