Join Date: Jun 2012
Posts: 9,041
This is the Star Trek Online Gateway bugs and technical issues thread! Please post any bugs, error messages, or compatibility issues here!

What is the Star Trek Online Gateway?

Star Trek Online Gateway is a web application which lets you look at your captains, ships, bridge officers, and other data from STO. Eventually, you will be able to interact with Star Trek Online through Gateway without logging in to the full 3D client.

The purpose of Gateway is to let players into Star Trek Online without needing to start up the full client.

Visit to access the STO Gateway.


Star Trek Online Gateway is in early Beta, and we look forward to hearing what you think about it. Let us know what you're thinking by posting to this forum thread.

If you have technical issues or experience any bugs such as problems using Gateway with your web browser or device, please let us know by commenting below in this forum thread. Please let us know what operating system and browser (including version numbers) you are using. If you are using a mobile device, let us know which one.

Also, take a glance at the Known Issues below for a list of things we already know about.

Browser Requirements

  • Gateway is tailored to work on desktop, tablet, and mobile devices supporting HTML5.
  • Gateway has been verified to operate on recent versions of Chrome, Opera, Firefox, Safari, and Internet Explorer. It may work on earlier versions of these browsers. It does not work on Internet Explorer 8 or earlier.
  • Gateway requires the use of cookies.
  • Gateway requires the use of Javascript.

Login Issues

You must log in to a Perfect World account to use Gateway. If you don't have one, you will have to create one first. If you have a Cryptic account, but not a Perfect World account, you will need to create a Perfect World account and link it to your Cryptic account before using Gateway.

Click here to create a new account or link an existing account.

Click here for more information on account linking.

Cookie Usage

  • A cookie is used to keep track of your session while you using Gateway. This is a "session cookie" and is not kept after you leave the page.
  • A second, persistent cookie is also used by Account Guard to determine if the particular browser install is authorized for use with your account. This cookie contains no account information.

Known Issues

  • Gateway does not work on Internet Explorer 8 or earlier.
  • Character changes that occur in the client are not immediately updated on the web. You must log out and back in to see the changes.
  • Pictures of bridge officers do not show the officer in their chosen stance.
  • Pictures of ships do not show additions or changes that come from equipment (e.g. Borg equipment, etc.)
  • Though Gateway uses the language preferred by your browser, there is some text that is not yet translated. Gateway supports the same languages Star Trek Online does: English, German, and French.
  • Some players may see their shuttle instead of their ship -- a fix is in the pipeline that will have the Gateway always show your ship.

Last edited by pwebranflakes; 12-10-2012 at 12:29 PM.
Join Date: Jun 2012
Posts: 37
# 2
12-10-2012, 12:19 PM
Well, first bug, I guess. Can't use the gateway. I enter the username and password, get in to the one time code. I copy that over from my email and it immediately disconnects claiming to be down for maintenance. I try again, get prompted to enter the one time code, get disconnected. Recent version of Firefox, cookies and javascript are both enabled, just ... can't use this. Tested on two machines, same results.
Lt. Commander
Join Date: Jul 2012
Posts: 199
# 3 a small one
12-10-2012, 12:39 PM
i think i find a bug too:
here is a picture of it
my ship's hull is not 10000. the standard for Mirror Universe Reconnaissance Science Vessel is 28500.
the crew is not 449 but 500.

If we all live in boxes doesn't mean that my box is the same color as yours

Last edited by akpa; 12-10-2012 at 01:00 PM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 1,232
# 4
12-10-2012, 09:55 PM
A character is listed in Gateway that is not listed in Game. I think I is a copy of my very first character before I renamed him. He is only level 1.
Federation Bushrangers
Federation & Imperial Bushrangers
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Join Date: Jun 2012
Posts: 9
# 5
12-10-2012, 11:43 PM
It's not working on the following combinations (more to come, I've got multiple setups at home):
OS: Windows 7 64-bit (6.1.7601 Service Pack 1 Build 7601)
Browser: IE9

OS: Windows Phone 7.5 (7.10.8773.98)
Browser: IE9 Mobile

Each and every time the same message: "Disconnected. Gateway is currently under maintenance. Please try again later"

This is happening for months, see my posts in the tribble gateway test.

Last edited by southrend; 12-10-2012 at 11:49 PM.
Career Officer
Join Date: Jul 2012
Posts: 187
# 6
12-11-2012, 02:36 AM
Bugs i found:

a) a strange Character named "Oyalshong" which i never created shows up.
It has no Picture, no ship, no nothing

b) Boff Powers are shuffled. Would be nice if they show up in correct order and not usable poweres dimmed like ingame.

c) Hargh'Peng Torpedo pic missing. It shoes only a white image.

d) please, use SSL. Certs are cheap or maybe even use a selfsigned one.

e) give us an option(!) to disable the Account Guard completely.
That has nothning to do with security. Use SSL and force a halfway good user password (minimum x-lenght, lower case and uppercase, minium x-numbers)
Empire Veteran
Join Date: Jun 2012
Posts: 888
# 7
12-11-2012, 06:00 PM
Originally Posted by ocholivis View Post
e) give us an option(!) to disable the Account Guard completely.
That has nothning to do with security. Use SSL ...
No. It has everything to do with security.

SSL only guarantees the data between the client browser and the server. Who's to say the client browser isn't being used by someone other than you?
That's what account guard is for. Confirms with you via an email address only you should have access to that someone is attempting to login with your credentials on another device/browser.
Otherwise if I was to obtain your STO login details via nasty means, I'd have unfettered access to your STO account without your knowledge.
Considering there was a database breach at Cryptic a while ago, these days passwords by themselves aren't the best or only solution for authentication no matter how complicated the password is.
Whilst a pain, 2 factor authentication solves this problem.
Dislike the forum theme? Try THIS. Dislike the STO home page? Try THIS.

Using - Klinzhai, Pythus Fighter Favs - Corsair, Bulwark, Mogh, Mat'Ha, Voth Fighter
Some others - Manasa, Qib, Nicor, Sheshar, JAS, Bastion The rest - HERE

Fed - Geneva, Rom - Vastam
Join Date: Jun 2012
Posts: 330
# 8
12-11-2012, 03:23 AM
I have the issue of the maintence bit and the constant code problem needs be shut downa dnf ixed that simple.
Join Date: Jun 2012
Posts: 577
# 9
12-11-2012, 04:07 AM
No traits show on my Captain and BOffs
Sorry for any mistakes, english isn't my primary language.

"Dear players we have for you new useless event and only-one-map-use-divices, and much more new "content", but we can't repair glitch in chat system which make mutes on private channels permament. So deal with it and give us your remaining money."
Join Date: Jul 2012
Posts: 2
# 10
12-10-2012, 12:39 PM
I think there's something wrong with the traits bar, as nothing comes up for either of my characters.
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