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mischamelia's Avatar
mischamelia
Ensign
Join Date: Jun 2012
Posts: 6
# 1 Gold Member: No Monthly Stipend for at least 3 months.
07-19-2012, 07:57 PM
Apologies is this is not the correct subforum, however they are labelled so poorly that it is hard to tell where this should be posted.

To the issue at hand: I am a Gold member, and have been for 265 days. For at least the last 3 months I have not recieved the monthly stipend of 500 promotional points. I submitted a ticket 5 days ago, and have heard nothing.

Furthermore, when I go to check my ticket, I find that there is now a text on the Support Center main page saying that if I am a Cryptic user I should go to the Cryptic support page. Naturally, I followed the instructions this morning, but on reaching the Cryptic support page I am unable to log in beacuse www.startrekonline.com does not exist anymore, and there is no option to login as a Cryptic user on the PWE version of the STO site.
Previously MischaMC.
In game:
Mischa McCoy, Tactical VA; Delta Force M.A.C.O.; U.S.S. Quiet Thunder/ U.S.S. Granite.
Amelia Andrews, Tactical VA; The Order Of Isis; U.S.S. Thor's Hammer.
mischamelia's Avatar
mischamelia
Ensign
Join Date: Jun 2012
Posts: 6
# 2
07-23-2012, 10:27 PM
Still nothing heard; this is beginning to get irritating....
Previously MischaMC.
In game:
Mischa McCoy, Tactical VA; Delta Force M.A.C.O.; U.S.S. Quiet Thunder/ U.S.S. Granite.
Amelia Andrews, Tactical VA; The Order Of Isis; U.S.S. Thor's Hammer.
giles222's Avatar
giles222
Ensign
Join Date: Jun 2012
Posts: 8
# 3
07-24-2012, 10:17 PM
Have you submitted a ticket in game?
grouchyotaku's Avatar
grouchyotaku
Career Officer
Join Date: Jun 2012
Posts: 804
# 4
07-24-2012, 10:32 PM
And have you posted the issue on the PWE Support Forum, where there would be someone there who would read it???
http://techsupport.perfectworld.com/...play.php?f=366
mischamelia's Avatar
mischamelia
Ensign
Join Date: Jun 2012
Posts: 6
# 5
07-25-2012, 09:54 AM
Quote:
Originally Posted by giles222 View Post
Have you submitted a ticket in game?
Yes - hence why I am now posting in the Forums, as my in-game ticket has failed to get a repsonse.
Previously MischaMC.
In game:
Mischa McCoy, Tactical VA; Delta Force M.A.C.O.; U.S.S. Quiet Thunder/ U.S.S. Granite.
Amelia Andrews, Tactical VA; The Order Of Isis; U.S.S. Thor's Hammer.
darthpanda16's Avatar
darthpanda16
Tech Support Panda
Join Date: Jun 2012
Posts: 23
# 6
07-25-2012, 11:25 AM
Your ticket is still in the queue. The queue is quite big and they are working through it. Please note replies come in 1-4 business days, weekends and holidays are not included. It may take a little bit longer than that because of the queue.

It has been assigned. Looks like around the 29 of each month it has been applied all year.
darthpanda16's Avatar
darthpanda16
Tech Support Panda
Join Date: Jun 2012
Posts: 23
# 7
07-25-2012, 01:36 PM
Their issue was updated: http://techsupport.perfectworld.com/...ead.php?t=3161
mercenary4hire's Avatar
mercenary4hire
Ensign
Join Date: Aug 2012
Posts: 27
# 8 Havent gotten the monthly stipend yet
09-19-2012, 08:20 AM
Been a gold member for about a week and I still havent gotten that zen you get each month.
Maybe I have to wait until the end of the month or what?
avantgarde01's Avatar
avantgarde01
Starfleet Veteran
Join Date: Jun 2012
Posts: 151
# 9
09-19-2012, 08:27 AM
I think you receive it monthly, based on the start date of your sub. So if you went gold 9/12, you should get the stipend the 12th of each month from here on out.
darkstarkirian's Avatar
darkstarkirian
Captain
Join Date: Jun 2012
Posts: 1,027
# 10
09-19-2012, 08:36 AM
Quote:
Originally Posted by avantgarde01 View Post
I think you receive it monthly, based on the start date of your sub. So if you went gold 9/12, you should get the stipend the 12th of each month from here on out.
What he said^
You have to wait til the 12th of October, by his estimation.
Handle: @kirian_darkstar Registered: Oct/2009 , LTS : Feb/2011 Fleets: Warriors of the Phoenix, Kirian Industries
Three years and still no Captain Klaa hair...
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