If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Simple as that - players who are dead (i.e. waiting for respawn) when the objective is completed are not awarded any Optional Marks. They do get the standard completion rewards, but for optional they need to stay alive, which with recent one-shot torps tends to be difficult.