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Jolan tru Captain!

Welcome to Legacy of Romulus!

If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
(Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)

If you have additional questions about the Legacy or Starter pack, please read this FAQ.

Thanks SO MUCH for all your support, and we'll see you in-game!

- The Star Trek Online Team

***Resolved Issues***
  • "Login failed for unknown reason" error
  • Missing additional character slot for current/ lapsed Gold Members
  • Slow patching in the launcher
  • A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
  • Some characters were stuck in a loading screen with a "Server Not Responding" message

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nealuk's Avatar
nealuk
Career Officer
Join Date: Jul 2012
Posts: 17
# 1 Support website down
12-21-2012, 11:41 AM
I'm trying to contact support but the support website has a redirect loop. What is the correct e-mail address to use for STO support. It's a time sensitive issue so I need to contact them asap.

Thank you.
talkGEEK - Talking a lot of GEEK!
nealuk's Avatar
nealuk
Career Officer
Join Date: Jul 2012
Posts: 17
# 2
12-22-2012, 06:41 AM
Managed to e-mail support but the Support link at the top of the website gives a redirect loop error still.
talkGEEK - Talking a lot of GEEK!
livercirrhosis's Avatar
livercirrhosis
Ensign
Join Date: Dec 2012
Posts: 2
# 3
12-22-2012, 01:54 PM
do you know if there is a phone number to call for support?
lewstelamon01's Avatar
lewstelamon01
Commander
Join Date: Jun 2012
Posts: 430
# 4
12-22-2012, 02:12 PM
Unfortunately, there is not. Email (click provided link for email address) or website are your only options.

Lot of companies today are switching to online means of support (live chat, email, webpage) as opposed to telephone support.
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