I'm afraid to say, your character is screwed. My first attempt at creating a Klingon character fell victim to this bug, and after several days of back and forth with Tech Support, the only advice they could give me was to delete the character and make a new one. The second attempt did not fall foul of the bug, and I have been able to play him as normal.
I really wish they would address it, as I can see a lot of casual players who wanted to try out a KDF character being put off by this and not bothering to try another one, but for now your only option is to delete the character and start again. On the plus side, at least you haven't had a chance to actually do anything important with them yet.
Vice Admiral Laurence Corrin - USS Trafalgar
Captain Takaram ch'Rihan - USS Khellian
Captain Korax joH'a' vo'poH - USS Hartnell
General Hothkar, Son of Ta'lon - IKS oDwI'