If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
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Thanks SO MUCH for all your support, and we'll see you in-game!
I purchased some Zen about an hour ago to buy some Master keys before the sale ends at 10am Eastern, and what has always been an instant transaction is now suspiciously not showing up in my wallet, coincidentally the key sale ends in 2 hours..
I can't even see the status of my purchase, when I checked on the payments made, everything is clear on my end, and reported as the transaction being complete, but it's not being reflected here... I need this to go through before the key sale ends.
Last edited by megacharge07; 01-28-2013 at 04:18 AM.
I had the same issue. Purchased some ZEN through PayPal this AM with the intention of purchasing some C-Store Master Key 10-Packs before the sale ended.
PayPal has confirmed that PW was paid but the transaction is not showing in my PW account, MyWallet.
So, with no ZEN I was unable to purchase the Master Key 10-Packs at the discounted price.
I hope PW/Cryptic does right by us and gives us the opportunity to purchase the Master Key 10-Packs at the discounted price (956 Zen) for an additional 4 hours after the most recent patch to make up for their payment account system being down.
The billing team is investigating an issue that may be present with payments made through PayPal. If you do not receive your ZEN shortly, please file a billing ticket at support.perfectworld.com, or email customerservice@perfectworld.com with "BILLING" in the subject, so the billing team can further assist.
Cheers,
Brandon =/\=
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Brandon "BranFlakes" Felczer | Community Manager
Follow us on Twitter: @trekonlinegame | "Like" us on Facebook
Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here.
Branflakes, for those of us who have already filed a Billing Ticket, can we get an ETA on the time frame that a fix will occur?
Quote:
Originally Posted by rotorblade573
This is what they told me...
Your question has been received. You should expect a response from us within 3-4 business days.
ZEN Not Showing in PW Account [Incident: 130128-000XXX]
That is an automated response. All tickets receive that response regardless of the topic of the ticket. Sometimes the actual response is quicker than 3 days, sometimes it is longer than 4 days. Hence why I am asking for an ETA.
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Last edited by helixsunbringer; 01-28-2013 at 06:42 AM.
Ok so I have my paypal receipt email for payment to cryptic/pwe.. no zen or anything in my waller.. I rarely spend cash on this game anymore and if its gonna delay when I do, I might not EVER spend ay more, Ive supported this community since launch and the technical issues only seem to get worse, WTF PWE like money money money, so you guys really need to step it up or you will lose this precious income. Truly frustrated about this.
Join the struggle to exterminate the Borg threat!!! Join fleet: the O.S.K. (Order of Sovereign Knights) We are currently a tiny elite group (3 people built a starbase) We've been on since day 1 and need your help!
EDIT: Replied to a thread posted in a different forum before it was moved into this one, disregard my suggestion as it seems to be a issue among others. lol
yea wanted to get keys while they were a little more affordable.. so much for that. thanks PWE.. give it back to Cryptic they ran thing better.
Join the struggle to exterminate the Borg threat!!! Join fleet: the O.S.K. (Order of Sovereign Knights) We are currently a tiny elite group (3 people built a starbase) We've been on since day 1 and need your help!
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