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Commander
Join Date: Jul 2012
Posts: 269
I purchased some Zen about an hour ago to buy some Master keys before the sale ends at 10am Eastern, and what has always been an instant transaction is now suspiciously not showing up in my wallet, coincidentally the key sale ends in 2 hours..

I can't even see the status of my purchase, when I checked on the payments made, everything is clear on my end, and reported as the transaction being complete, but it's not being reflected here... I need this to go through before the key sale ends.

Last edited by megacharge07; 01-28-2013 at 06:18 AM.
Ensign
Join Date: Jun 2012
Posts: 11
I had the same issue. Purchased some ZEN through PayPal this AM with the intention of purchasing some C-Store Master Key 10-Packs before the sale ended.

PayPal has confirmed that PW was paid but the transaction is not showing in my PW account, MyWallet.

So, with no ZEN I was unable to purchase the Master Key 10-Packs at the discounted price.

I hope PW/Cryptic does right by us and gives us the opportunity to purchase the Master Key 10-Packs at the discounted price (956 Zen) for an additional 4 hours after the most recent patch to make up for their payment account system being down.
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 3
01-28-2013, 08:34 AM
The billing team is investigating an issue that may be present with payments made through PayPal. If you do not receive your ZEN shortly, please file a billing ticket at support.perfectworld.com, or email customerservice@perfectworld.com with "BILLING" in the subject, so the billing team can further assist.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Ensign
Join Date: Jun 2012
Posts: 11
This is what they told me...

Your question has been received. You should expect a response from us within 3-4 business days.

ZEN Not Showing in PW Account [Incident: 130128-000XXX]
Commander
Join Date: Jul 2012
Posts: 269
# 5
01-28-2013, 09:20 AM
Quote:
Originally Posted by rotorblade573 View Post
This is what they told me...

Your question has been received. You should expect a response from us within 3-4 business days.

ZEN Not Showing in PW Account [Incident: 130128-000XXX]
Yep, I got the same message.

I bought that Zen specifically to spend on they key sale. I am expecting Cryptic/PWE to work something out for us regarding the key sale price.
Career Officer
Join Date: Jun 2012
Posts: 168
# 6
01-28-2013, 09:27 AM
Quote:
Originally Posted by megacharge07 View Post
Yep, I got the same message.

I bought that Zen specifically to spend on they key sale. I am expecting Cryptic/PWE to work something out for us regarding the key sale price.
I doubt that they will. All you can do is hope that the issue resolves itself before the sale ends.
______________________________
Career Officer
Join Date: Jun 2012
Posts: 168
# 7
01-28-2013, 08:39 AM
Branflakes, for those of us who have already filed a Billing Ticket, can we get an ETA on the time frame that a fix will occur?

Quote:
Originally Posted by rotorblade573 View Post
This is what they told me...

Your question has been received. You should expect a response from us within 3-4 business days.

ZEN Not Showing in PW Account [Incident: 130128-000XXX]
That is an automated response. All tickets receive that response regardless of the topic of the ticket. Sometimes the actual response is quicker than 3 days, sometimes it is longer than 4 days. Hence why I am asking for an ETA.
______________________________

Last edited by helixsunbringer; 01-28-2013 at 08:42 AM.
Captain
Join Date: Jul 2012
Posts: 908
# 8 Took my money..
01-28-2013, 10:09 AM
Ok so I have my paypal receipt email for payment to cryptic/pwe.. no zen or anything in my waller.. I rarely spend cash on this game anymore and if its gonna delay when I do, I might not EVER spend ay more, Ive supported this community since launch and the technical issues only seem to get worse, WTF PWE like money money money, so you guys really need to step it up or you will lose this precious income. Truly frustrated about this.

my join date was 02/03/2010 Kintisho 5,667,083(19,081)-ISA-
also
https://www.youtube.com/watch?v=VRATXezr_Tg
Commander
Join Date: Jun 2012
Posts: 254
# 9
01-28-2013, 10:11 AM
EDIT: Replied to a thread posted in a different forum before it was moved into this one, disregard my suggestion as it seems to be a issue among others. lol

Last edited by mcconna; 01-28-2013 at 10:23 AM.
Captain
Join Date: Jul 2012
Posts: 908
# 10
01-28-2013, 10:25 AM
yea wanted to get keys while they were a little more affordable.. so much for that. thanks PWE.. give it back to Cryptic they ran thing better.

my join date was 02/03/2010 Kintisho 5,667,083(19,081)-ISA-
also
https://www.youtube.com/watch?v=VRATXezr_Tg
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