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***Resolved Issues***
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
This has been happening for several days now. I'm not sure exactly how long. It began right after STO updated itself with a new patch.
I usually use the Steam version. When I launch the game, the launcher works fine. The loading bar on the Cryptic screen inches forward a bit, then it crashes. An "Oops! Your Cryptic Application has crashed" error pops up, with a box to add details.
This happens every time I load up the game. I've tried reinstalling the game, verifying the game cache in Steam, the launcher's safe mode, re-verifying the game countless times, trying the Tribble shard, patching via both the US and EU proxies, installing the non-Steam version, re-verifying and re-installing it countless times, loading up STO through Champions Online with the "Show all games" function in the launcher's options, nothing ever worked.
I was beginning to suspect my modem (which was rather old, and not very good) was to blame. So I swapped my old modem with a new one at a Time Warner store. Nothing changed. Oddly enough, I think I got it working briefly when I first installed the non-Steam version. What is going on here? Do I have a virus on my computer that just hates Cryptic MMOs set in the 25th century? Is my account messed up somehow? Is having a copy of my character on Tribble affecting anything?
Here's my computer's information, copied from a DxDiag (I doubt any of it is needed, because the game would run great, if only I could get to the character select screen. Nevertheless, here.):
Quote:
------------------
System Information
------------------
Time of this report: 1/29/2013, 22:36:52
Machine name: NORMANDY
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 8500
BIOS: BIOS Date: 05/25/12 17:09:41 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 12288MB RAM
Available OS Memory: 12252MB RAM
Page File: 6163MB used, 18337MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713
WDM Streaming Capture Devices:
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.1751 4
Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713
---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
That's probably more info than you'll need, but it doesn't hurt to be thorough.
If at all possible, I'd like a fix before the 3rd Anniversary event ends. Thanks in advance.
This has been happening for several days now. I'm not sure exactly how long. It began right after STO updated itself with a new patch.
I usually use the Steam version. When I launch the game, the launcher works fine. The loading bar on the Cryptic screen inches forward a bit, then it crashes. An "Oops! Your Cryptic Application has crashed" error pops up, with a box to add details.
This happens every time I load up the game. I've tried reinstalling the game, verifying the game cache in Steam, the launcher's safe mode, re-verifying the game countless times, trying the Tribble shard, patching via both the US and EU proxies, installing the non-Steam version, re-verifying and re-installing it countless times, loading up STO through Champions Online with the "Show all games" function in the launcher's options, nothing ever worked.
I was beginning to suspect my modem (which was rather old, and not very good) was to blame. So I swapped my old modem with a new one at a Time Warner store. Nothing changed. Oddly enough, I think I got it working briefly when I first installed the non-Steam version. What is going on here? Do I have a virus on my computer that just hates Cryptic MMOs set in the 25th century? Is my account messed up somehow? Is having a copy of my character on Tribble affecting anything?
Here's my computer's information, copied from a DxDiag (I doubt any of it is needed, because the game would run great, if only I could get to the character select screen. Nevertheless, here.):
That's probably more info than you'll need, but it doesn't hurt to be thorough.
If at all possible, I'd like a fix before the 3rd Anniversary event ends. Thanks in advance.
You pretty much nailed it in the bolded sentence. Replacing your modem wouldn't have made a difference, as it's not anything your modem would affect (network issue, etc.)
There's been....a bit of history between STO and Steam, and it's not been very glowing. I'd try running STO outside of Steam and see if that works any.
By "working briefly", can you elaborate? Did you get it to work without issue or did the issue take longer to manifest itself?
Added note: It may be easier to post dxdiag logs through a hosting site like pastebin. They're walls of text otherwise that only a dedicated techie would be able to make heads or tails of.
By "I think I got it working briefly when I first installed the non-Steam version" I mean that it worked briefly, but then it would crash every time, just like Steam STO. However, I may have been running the Steam version without realizing it out of force of habit. I'll try again.
Thanks for telling me about pastebin. I'll keep it in mind next time I encounter a problem like this.
Are you using teamviewer? If so, try disabling it.
Try updating and/or downgrading your Internet Explorer installation as the launcher seems to use IE in some capacity. You might also check to see if the internet options menu inside IE (before uninstalling it) is set on using a proxy server for the lan option, and uncheck that (internet options>connections>lan settings.
Am I reading that dxdiag right - your graphics driver is running a version from "10/26/2011" - is AMD that slow on updates?
Have you installed or updated any firewall/virus-spyware scanning software recently?
Since your trying everything and coming up short, I'd also suggest you delete one of the smaller files located in the ...Star Trek Online\Live\piggs folder in your installation. I've had this help me in the past as it seemed to force the launcher to jumpstart a download to replace that file and then check for what else needs updating. (Although I would personally just rename one and not delete it).
Have you tried installing it to a new drive if possible?
^^^
That appears to be a rather old set of video card drivers. have you considering upgrading to a newer version?
Formerly known as Armsman from June 2008 to June 20, 2012
PWE Drone says, "Your STO community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
This is going to maybe sound wierd; but can you completely disable your audio chipset; and see if STO still crashes when it attempts to run? (Just trying to see if there's a possible issue there.)
Formerly known as Armsman from June 2008 to June 20, 2012
PWE Drone says, "Your STO community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."