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Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
Hello Captains!

While Holodeck is down for maintenance this morning, we're going to be running a few tests that may affect your connection to the launcher. If you would like to help, please try connecting to the launcher as often as you'd like. If you notice any issue, please report about it in this thread and include a tracert for launcher.startrekonline.com and accounts.crypticstudios.com (instructions on this process is here).

Our ETA for completion is at the same time Holodeck maintenance is complete. These tests will provide important information to our Engineers and external routing vendor so we can help put a solution in place to ensure outages like those that happened earlier in the week are much less likely to happen. Thanks for your help and understanding! Engage!

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 2
01-31-2013, 07:24 AM
Our first test is underway -- please report any launcher issues you are seeing with the tracerts mentioned in the OP.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Captain
Join Date: Sep 2012
Posts: 2,010
# 3
01-31-2013, 07:42 AM
Your wish is my command..

Unable to connect to patch server.
Ensign
Join Date: Jun 2012
Posts: 14
# 4
01-31-2013, 07:44 AM
Launcher has just stopped working for me...

C:\Users\Antz>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 87 ms 98 ms 98 ms api.home [192.168.1.254]
2 21 ms 22 ms 21 ms 217.32.143.131
3 22 ms 21 ms 22 ms 217.32.143.158
4 22 ms * 23 ms 213.120.181.10
5 23 ms 23 ms 22 ms 217.41.169.73
6 22 ms 23 ms 23 ms 217.41.169.107
7 44 ms 21 ms 24 ms 109.159.251.75
8 32 ms 31 ms 35 ms core1-te0-0-0-4.ealing.ukcore.bt.net [109.159.25
1.25]
9 27 ms 27 ms 29 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
5.122]
10 28 ms 27 ms 27 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

11 27 ms 26 ms 26 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 106 ms 105 ms 105 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
13 106 ms 104 ms 103 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 160 ms 102 ms 101 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 114 ms 108 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * ^C



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Anrz>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 75 ms 98 ms 98 ms api.home [192.168.1.254]
2 22 ms 22 ms 22 ms 217.32.143.131
3 22 ms 22 ms 22 ms 217.32.143.174
4 24 ms 23 ms 22 ms 213.120.181.166
5 24 ms 22 ms 23 ms 217.41.169.73
6 22 ms 23 ms 23 ms 217.41.169.107
7 22 ms 21 ms 22 ms acc1-10GigE-11-3-0.sf.21cn-ipp.bt.net [109.159.2
51.99]
8 29 ms 33 ms 30 ms core1-te-0-13-0-12.ealing.ukcore.bt.net [109.159
.251.169]
9 27 ms 26 ms 26 ms transit1-pos1-0-0.telehouse.ukcore.bt.net [62.6.
201.82]
10 27 ms 29 ms 26 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

11 27 ms 29 ms 26 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 105 ms 108 ms 105 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
13 105 ms 117 ms 106 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 106 ms 104 ms 105 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
15 110 ms 106 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28
SRS - www.srs-fleet.net
Captain
Join Date: Jun 2012
Posts: 1,073
# 5
01-31-2013, 07:46 AM
I am stuck on: http://i1189.photobucket.com/albums/...ouru/stuck.jpg

__________________________________________________

Division Hispana
www.divisionhispana.com
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 6
01-31-2013, 07:48 AM
Thank you for the tracerts so far! The errors you are seeing are expected results from our testing. This is a good sign (although it looks like it's not)

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Ensign
Join Date: Jul 2012
Posts: 29
# 7
01-31-2013, 07:50 AM
Unable to connect to launcher
Empire Veteran
Join Date: Jun 2012
Posts: 807
# 8
01-31-2013, 07:53 AM
Stuck at updating launcher

from Berlin, Germany:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms tia.gods-inc.de.0.0.10.in-addr.arpa [10.0.0.2]
2 6 ms 5 ms 5 ms bras2.ber.qsc.de [92.197.130.22]
3 5 ms 4 ms 5 ms core1.ber.qsc.de [87.234.13.141]
4 6 ms 5 ms 5 ms bei-b2-link.telia.net [80.239.192.225]
5 23 ms 24 ms 23 ms ffm-bb2-link.telia.net [80.91.254.228]
6 23 ms 23 ms 24 ms ffm-b10-link.telia.net [80.91.251.250]
7 23 ms 23 ms 24 ms xe-0-1-2.fra61.ip4.tinet.net [77.67.67.193]
8 108 ms 108 ms 118 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 109 ms 111 ms 109 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 347 ms 244 ms 252 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 122 ms 109 ms 109 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 ^C


tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 <1 ms 2 ms <1 ms tia.gods-inc.de.0.0.10.in-addr.arpa [10.0.0.2]
2 6 ms 5 ms 5 ms bras2.ber.qsc.de [92.197.130.22]
3 7 ms 5 ms 5 ms core1.ber.qsc.de [87.234.13.141]
4 5 ms 5 ms 5 ms bei-b2-link.telia.net [80.239.192.225]
5 23 ms 31 ms 25 ms ffm-bb2-link.telia.net [213.155.132.130]
6 23 ms 23 ms 23 ms ffm-b10-link.telia.net [80.91.251.124]
7 23 ms 23 ms 24 ms xe-1-2-0.fra61.ip4.tinet.net [77.67.95.181]
8 120 ms 116 ms 118 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 129 ms 116 ms 122 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 119 ms 121 ms 126 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 135 ms 126 ms 125 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17

-= ISE: 12:19 -=- CSE 12:41 -=- KASE 11:59 -=- HSe 8:06 total =-
-= KAGE 5:43 =-
[7:07] [Combat (Self)] Your Dual Disruptor Banks - Overload II deals 123086 (41096) Disruptor Damage(Critical) to Assimilated Carrier.
Ensign
Join Date: Jan 2013
Posts: 4
# 9 Y U NO like me???
01-31-2013, 07:57 AM
Tracert (Didn't Boston cause enough trouble already with that dang tea?)

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 * * * Request timed out.
3 10 ms 9 ms 10 ms chrlncmh-qt61.carolina.rr.com [24.93.75.106]
4 11 ms 8 ms 9 ms ae18.chrlncpop-rtr1.southeast.rr.com [24.93.64.6
]
5 16 ms 15 ms 15 ms 107.14.19.18
6 26 ms 31 ms 30 ms ae-0-0.cr1.atl20.tbone.rr.com [66.109.6.35]
7 26 ms 31 ms 31 ms ae-4-0.cr0.dca10.tbone.rr.com [66.109.6.33]
8 50 ms 24 ms 25 ms 107.14.19.133
9 27 ms 26 ms 25 ms 107.14.16.34
10 28 ms 28 ms 26 ms cr2-tengig0-8-5-0.washington.savvis.net [204.70.
206.241]
11 33 ms 33 ms 34 ms cr2-te-0-3-1-0.nyr.savvis.net [204.70.192.2]
12 51 ms 32 ms 33 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

13 43 ms 41 ms 39 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
14 43 ms 37 ms 39 ms 206.28.97.137
15 40 ms 44 ms 39 ms internap.Boston.savvis.net [208.172.51.230]
16 41 ms 48 ms 36 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
17 39 ms 52 ms 52 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


PCL file from trying this morning:
130131 01:10:41 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
130131 01:10:43 2 [1]: Syncing required files
130131 01:10:43 3 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/bins3.hogg
130131 01:10:43 4 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/bins2.hogg
130131 01:10:43 5 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/bins.hogg
130131 01:10:44 6 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/character.hogg
130131 01:10:44 7 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/object.hogg
130131 01:10:44 8 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/sound.hogg
130131 01:10:44 9 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/texture3.hogg
130131 01:10:44 10 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/texture2.hogg
130131 01:10:44 11 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/texture.hogg
130131 01:10:44 12 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/data.hogg
130131 01:10:44 13 [1]: Scanning hogg C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online/Live/piggs/exes.hogg
Ensign
Join Date: Jul 2012
Posts: 9
# 10
01-31-2013, 09:39 AM
u.k.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\fred>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 8 ms 10.5.128.1
3 7 ms 9 ms 9 ms pres-core-2b-ae9-727.network.virginmedia.net [81
.97.115.45]
4 23 ms 15 ms 12 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
05.159.197]
5 13 ms 16 ms 14 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.129]
6 13 ms 24 ms 13 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.101]
7 27 ms 19 ms 17 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 93 ms 93 ms 93 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 93 ms 93 ms 92 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 94 ms 95 ms 95 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 100 ms 106 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 94 ms 93 ms 93 ms 208.95.185.41

Trace complete.

C:\Users\fred>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 8 ms 8 ms 10.5.128.1
3 8 ms 8 ms 28 ms pres-core-2b-ae9-727.network.virginmedia.net [81
.97.115.45]
4 10 ms 11 ms 10 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
05.159.197]
5 16 ms 15 ms 14 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.129]
6 14 ms 13 ms 15 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.101]
7 28 ms 19 ms 19 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 94 ms 93 ms 134 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 93 ms 94 ms 95 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 93 ms 111 ms 94 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 96 ms 106 ms 108 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\fred>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 8 ms 10.5.128.1
3 9 ms 9 ms 12 ms pres-core-2b-ae9-727.network.virginmedia.net [81
.97.115.45]
4 12 ms 10 ms 18 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
05.159.197]
5 13 ms 13 ms 13 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.129]
6 15 ms 13 ms 17 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.101]
7 20 ms 20 ms 21 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 95 ms 159 ms 94 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 95 ms 94 ms 97 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 94 ms 94 ms 110 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 107 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\fred>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 9 ms 7 ms 10.5.128.1
3 9 ms 9 ms 14 ms pres-core-2b-ae9-727.network.virginmedia.net [81
.97.115.45]
4 11 ms 12 ms 11 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
05.159.197]
5 13 ms 13 ms 15 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.129]
6 87 ms 49 ms 19 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.101]
7 19 ms 19 ms 19 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 94 ms 93 ms 119 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 93 ms 94 ms 94 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 95 ms 110 ms 104 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 104 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * 98 ms 208.95.185.41

Trace complete.

C:\Users\fred>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 8 ms 10.5.128.1
3 19 ms 9 ms 11 ms pres-core-2b-ae9-727.network.virginmedia.net [81
.97.115.45]
4 10 ms 13 ms 15 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
05.159.197]
5 19 ms 14 ms 13 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.129]
6 13 ms 17 ms 13 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.101]
7 115 ms 30 ms 31 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 92 ms 94 ms 94 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 93 ms 103 ms 99 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 94 ms 93 ms 93 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 * 96 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\fred>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 9 ms 7 ms 10.5.128.1
3 44 ms 12 ms 9 ms pres-core-2b-ae9-727.network.virginmedia.net [81
.97.115.45]
4 11 ms 11 ms 11 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
05.159.197]
5 13 ms 13 ms 14 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.129]
6 13 ms 13 ms 12 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.101]
7 19 ms 18 ms 17 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 93 ms 99 ms 93 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 95 ms 94 ms 95 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 94 ms 93 ms 108 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\fred>
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