If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
***Resolved Issues***
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
I just got myself a copy of the Collector's Edition of Amazon, and got it set up with my account. No problems there, but I had a couple of questions. Firstly, it came with three Guest Pass cards, I assume these are no longer valid, as the game is free anyway?
Secondly, the box says that it provides access to two uniforms. One appears to be the TNG movie uniform, which is available to everyone now anyway, but the second is the Voyager uniform. I had a look in the C-Store, and this did not show up under the Legacy Unlocks, and it wasn't showing up at all in the Appearance section for the store. Any idea why that is, and how I claim this uniform?
Finally, I'm growing more and more tempted to subscribe on a month by month basis, since I've played a whole year for free, and STO has in that time become my most played PC game. Since I already have a month's free Gold membership from the Collector's Edition, if I subscribe now, will I be charged for this month I already have, or will the first charge be next month?
Vice Admiral Laurence Corrin - USS Trafalgar
Captain Takaram ch'Rihan - USS Khellian
Captain Korax joH'a' vo'poH - USS Hartnell
General Hothkar, Son of Ta'lon - IKS oDwI'
I just got myself a copy of the Collector's Edition of Amazon, and got it set up with my account. No problems there, but I had a couple of questions. Firstly, it came with three Guest Pass cards, I assume these are no longer valid, as the game is free anyway?
Secondly, the box says that it provides access to two uniforms. One appears to be the TNG movie uniform, which is available to everyone now anyway, but the second is the Voyager uniform. I had a look in the C-Store, and this did not show up under the Legacy Unlocks, and it wasn't showing up at all in the Appearance section for the store. Any idea why that is, and how I claim this uniform?
Finally, I'm growing more and more tempted to subscribe on a month by month basis, since I've played a whole year for free, and STO has in that time become my most played PC game. Since I already have a month's free Gold membership from the Collector's Edition, if I subscribe now, will I be charged for this month I already have, or will the first charge be next month?
The collectors edition is a great buy imho - the red matter capacitor alone is worth it
Regarding the guest passes, unfortunately they are no longer valid. Had sent the numbers to some fleet mates just in case but it was a no go.
As theboilerman stated, the uniform unlocks should auto-populate into the tailor. For some reason I thought that I had gotten TNG show uni's in lieu of the TNG movie uni's (since they had become free). But that might just be my imagination. I believe the Voyager Uni's would be under DS9, but could be wrong there.
I went F2P>Collectors Free Month>Lifetime myself, so our situations might not end up the same...but when I did upgrade i neither had an interruption of service or any change to my free stipend schedule. In theory the free month is the same as a paid month; if that wasn't the case then I'd have to assume my stipend date would have been moved to reflect the new account active date.
The collectors edition is a great buy imho - the red matter capacitor alone is worth it
Regarding the guest passes, unfortunately they are no longer valid. Had sent the numbers to some fleet mates just in case but it was a no go.
As theboilerman stated, the uniform unlocks should auto-populate into the tailor. For some reason I thought that I had gotten TNG show uni's in lieu of the TNG movie uni's (since they had become free). But that might just be my imagination. I believe the Voyager Uni's would be under DS9, but could be wrong there.
I went F2P>Collectors Free Month>Lifetime myself, so our situations might not end up the same...but when I did upgrade i neither had an interruption of service or any change to my free stipend schedule. In theory the free month is the same as a paid month; if that wasn't the case then I'd have to assume my stipend date would have been moved to reflect the new account active date.
Sorry for the long winded reply...hope it helps
Thanks for the tip! I'd looked in the tailor already, but I managed to miss it, as I already have a uniform called DS9 Admiral, so I must have skimmed over the actual DS9 uniform. And I've been watching Voyager laytely, so I'd just associated the uniform with them rather than DS9. XD
So if I sign up for a subscription today, and I already have a Gold account status, do you think it will bill me today, or would the first bill be in March?
Vice Admiral Laurence Corrin - USS Trafalgar
Captain Takaram ch'Rihan - USS Khellian
Captain Korax joH'a' vo'poH - USS Hartnell
General Hothkar, Son of Ta'lon - IKS oDwI'
Oh, I have a new question. I was playing my KDF character and a new Federation character last night, and neither of them had the increased inventory slots that my other characters received when I upgraded my account to Gold status. Any idea why not?
Vice Admiral Laurence Corrin - USS Trafalgar
Captain Takaram ch'Rihan - USS Khellian
Captain Korax joH'a' vo'poH - USS Hartnell
General Hothkar, Son of Ta'lon - IKS oDwI'
Gold level Ens. and Lt. have 42 slots....same as free to play of all levels.
Once a Gold player hits Lt Cmdr, though, that's when the extra bank slots kick in.