Lt. Commander
Join Date: Dec 2007
Posts: 120
I was downloading the patch for open beta when my launcher closed. I thought, no big deal, it will start where i left off, so i go back in and it wont start downloading again, at the bottom of the page it says "Account error, please contact Billing Support." What does this mean?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-11-2010, 05:51 PM
i have the same problem?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-11-2010, 05:53 PM
Are you also seeing the little light off at the top that says "Server Down", like I am?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-11-2010, 05:55 PM
Quote:
Originally Posted by Darth_Trek
Are you also seeing the little light off at the top that says "Server Down", like I am?
I am as well.

I'll check back in an hour or so and see if I still get the same error.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-11-2010, 05:57 PM
Quote:
Originally Posted by sevensided
I have similar issue.

Also, when I try to contact billing support, it goes to the "page not found" page.
I know, why would they say to go there if theres no page?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-11-2010, 05:58 PM
Quote:
Originally Posted by CaptainFrank View Post
I know, why would they say to go there if theres no page?
In my case, it took me to the Billing and FAQ page...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-11-2010, 06:00 PM
Quote:
Originally Posted by Darth_Trek
In my case, it took me to the Billing and FAQ page...
Then theres a litttle link which should lead you to where you can open a ticket, but "Page not found."
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-11-2010, 06:02 PM
I had account error and checked my email where it recommended uninstalling and then going to beta to download. I did so and it tells me I need to repost my code again. My account still shows my champions online closed beta stuff and my preorder but I can't redownload the game anymore.

Id really like to start it downloading before all the new beta folks start doing the same.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-11-2010, 06:02 PM
I imagine the problem is that the server is down and the error message is just generic.
It would be useful to know the following though. If i leave my downloader open while the server is down, and the server comes back up, will it automatically start up again or does it need to be restarted. I hope it works automatically as i'm gonna get some sleep and leave this bad boy on.

Hope the game servers hold up better.

Killy
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-11-2010, 05:53 PM
I have similar issue.

Also, when I try to contact billing support, it goes to the "page not found" page.
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