Go Back   Star Trek Online > Feedback > C-Store, ZEN, and Promotions
Login

Reply
 
Thread Tools Display Modes
Career Officer
Join Date: Feb 2013
Posts: 4
Hi all,

I Bought Zen about an hour ago. The purchase went through, got the confirmation email. The money has even been removed from my MC Debt.

The problem; my Wallet Status says "Reviewing".

I understand they want to make sure I'm a player in good standing (Lifetime Member since 2/2010) . But it is very bad business practice to take a Consumers money and not give them the product for which they paid for.

They should review the Member, then take their money. Not the other way around.

I already emailed customer support, but I've always found that I get quicker responses from fellow Gamers.

If a Thread has alredy been posted with a resolution please give me the link if available.

Thanks to all that reply.
Rihannsu
Join Date: Jun 2012
Posts: 948
# 2
02-19-2013, 09:12 PM
Sounds like the E-Check thing from Paypal. mine used to do that. Now I buy directly from Steam Wallet. sucks waiting 5 days for Zen.
Republic Veteran
Join Date: Jun 2012
Posts: 2,734
# 3
02-19-2013, 09:12 PM
did you log out of the zen site and log back in? sometimes you have to do that for it to show the zen in your wallet so that you can transfer it.
Joined Sept 09.

Curse you Archived Post.... you stole all my Ideas.
Captain
Join Date: Nov 2012
Posts: 1,223
# 4
02-19-2013, 09:13 PM
Make sure you take a screenshot of whatever sort of receipt you have. Just in case you need it.
--------------------------------------

"We are smart." - Grebnedlog

Member of Alliance Central Command/boq botlhra'ghom
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 5
02-19-2013, 09:18 PM
What payment gateway did you use? If you used PayPal, as captainbmoney stated, it's most likely under review and will need to be approved by a Billing Specialist. If this is your first purchase with the payment gateway, and sometimes even if it's not or is a new card, extra steps need to be taken to verify payment and the payment profile. The Billing Team works very fast to get these types of transactions approved

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Career Officer
Join Date: Feb 2013
Posts: 4
# 6
02-19-2013, 09:29 PM
Quote:
Originally Posted by pwebranflakes View Post
What payment gateway did you use? If you used PayPal, as captainbmoney stated, it's most likely under review and will need to be approved by a Billing Specialist. If this is your first purchase with the payment gateway, and sometimes even if it's not or is a new card, extra steps need to be taken to verify payment and the payment profile. The Billing Team works very fast to get these types of transactions approved

Cheers,

Brandon =/\=

First time purchasing Zen. My last purcase was when they used Cryptic Points.

I used Master Card / Debt. The money was taken immediatly. So there is no problem with payment. The money is already resting in the bank account of Perfect World.
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 7
02-19-2013, 09:37 PM
Quote:
Originally Posted by shadow27426 View Post
First time purchasing Zen. My last purcase was when they used Cryptic Points.

I used Master Card / Debt. The money was taken immediatly. So there is no problem with payment. The money is already resting in the bank account of Perfect World.
Since it is your first purchase, it will be verified by a member of the Billing Team. Once that process is complete, usually less than 24 hours, it will move out of the "reviewing" stage and ZEN will be added to your wallet. This typically only occurs on your first purchase and is a safeguard for you, the card holder (ensure no one is trying to use your card).

Also, funds are not collected the moment you request to purchase, but the payment is in "pending" if you look at your online bank account -- when you request to purchase, the merchant (the payment gateway you used) lets your financial institution know you are requesting to purchase items, and your financial institution places a hold on the funds to ensure there will be enough funds when the transaction is processed. Once the transaction is processed, it hard posts to your account and your financial institution then transfers the funds to the merchant.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Career Officer
Join Date: Feb 2013
Posts: 4
# 8
02-19-2013, 09:14 PM
I've logged out and back in about 7 times over the past hour.

It's still Reviewing.
Career Officer
Join Date: Jun 2012
Posts: 2,519
# 9
02-19-2013, 09:17 PM
Is it the first time you've ever bought zen? If I remember correctly, the first time you buy it they do a review on it that can take up to 24 hours. All purchases after that will be instant. If it isn't the first time, then yeah you need to send in some tickets.

-Lantesh
Since Feb. 2009
Lieutenant
Join Date: Nov 2012
Posts: 31
# 10
02-19-2013, 09:21 PM
If it was your first purchase of zen ever, expect it will take about a day to show up. Every other time it should be instant if you use the same payment method.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 12:05 AM.