Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Invalid username or password
01-12-2010, 10:49 AM
So I downloaded the launcher from d2d and installed it, but when I enter my Name and Pass it's telling me invalid user name or password. Funny as have the preorder listed on my account and of course for some reason the site wont even let me open a support ticket????

Please Help!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-12-2010, 10:53 AM
I have the same issue, when I launch the STO launcher I input my user name and password but it says invalid username or password.

I tried launching the game client from the exe in the game folder, it loads the game and I enter my details in the log in screen, then I time out from the account server.

Running windows7 x64 but I think it might just be server overload. I've been trying for an hour to log in.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-12-2010, 10:59 AM
I tried launching from the exe also and it does the exact same thing, wont let me log in at all just tells me wrong user or password. the ver the launcher is listing is Launcher ver. CL_2010_01_06_22_23


Are the support tickets turned off atm?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-12-2010, 11:05 AM
We are aware that some players may be experiencing difficulties logging into Star Trek Online or experiencing crashes while creating a character. We are currently working on resolving this issue and expect the issue to be resolved shortly.

Sincerely,
Cryptic Studios Technical Support
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-12-2010, 11:16 AM
Quote:
We are aware that some players may be experiencing difficulties logging into Star Trek Online or experiencing crashes while creating a character. We are currently working on resolving this issue and expect the issue to be resolved shortly.

Sincerely,
Cryptic Studios Technical Support
So are you sayinng this is a known issue as most the post here sound like people are able to enter thier name and pass and it accepts them, beside the one other that posted here I havn't read anyone else having the same issue.

And is this why support tickets are turned off or don't work? or is that just an issue I'm having?

and beside the 2 of us anyone else having the same issue?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-12-2010, 11:35 AM
I'm having the same issues. It was working fine, let me log in, got disconnected after a few tutorial quests, now I get this message
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