Lt. Commander
Join Date: Dec 2007
Posts: 120
This could be a hardware problem on my end, but I will bring it up in case I am not alone.


my system

e8500
ati 4850
4GB ram


windows 7 64 bit


latest graphics / direct x drivers



Basically, the game starts and loads just fine. But after a few minutes, no matter what, my system crashes.


The precise sequence of events are as follows. My screen goes black, I can still here the sound and music playing in the background, it is as if my display just failed. Then a few moments later, I get a stuttering noise from the audio as if things have crashed.

No blue screen, no black screen, it just seems to be a persistent system crash after a few minutes of playing the game.


Is this some hardware quirk on my end? Or am I not alone and someone else is experiencing the same thing?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-12-2010, 01:56 PM
Please follow these directions for a DXDiag so we can try to help you. Thanks.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-12-2010, 02:15 PM
Quote:
Originally Posted by cipher_nemo View Post
Please follow these directions for a DXDiag so we can try to help you. Thanks.
Here you go

http://pastebin.com/m65f221d3
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-12-2010, 02:29 PM
A couple of possibilities....

First, is your video card overclocked at all? Even if it came as an overclocked model? Use ATI Tool or whatever software you have to set the GPU and memory clock speeds back to stock. If that still doesn't help, or if you do not overclock, try turning down the speeds below stock (as far as they'll go) to test. That will help eliminate heat problems or an unstable video card. Can you play other games just fine that run in DirectX 9 at full screen?

Second, you have that nice Xonar audio card installed. As much as I know it's a pain, I'd suggest removing it and running on built-in audio to test. Uninstall the Asus Xonar drivers, and install the latest ones for your built-in audio. If you have the same crashes/lock-ups you can eliminate that problem, then reinstall it and the latest Xonar drivers.

Third, if you're still having issues, try rolling back to 9.11 of the ATI drivers. 9.12 has mostly boosts for the 5000 series cards, so it's not going to hurt your graphics performance.

Forth, if you're still having problems, try a different video card just to test. Any cheap card will do, even if gameplay is lagged as a result. I've seen these sort of problems with blank screening on both ATI and NVIDIA cards, and it has to do with the GPU, DAC, DVI bridge chip, etc. on the cards getting either a timeout and dropping connection or powering off prematurely from built-in safeties (ie: thermal shutdown).

Also, how is the cooling in your PC? Temps ok? Do you monitor them at all? Try running the same way with the case open (no side on it).

I went through three GTX 285 cards before I found a good one (brand new ones) that had this problem, but it happened after 1-2 hours of play, not minutes. I later upgraded to a GTX 295 any ways.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-12-2010, 02:34 PM
Quote:
Originally Posted by cipher_nemo View Post
A couple of possibilities....

First, is your video card overclocked at all? Even if it came as an overclocked model? Use ATI Tool or whatever software you have to set the GPU and memory clock speeds back to stock. If that still doesn't help, or if you do not overclock, try turning down the speeds below stock (as far as they'll go) to test. That will help eliminate heat problems or an unstable video card. Can you play other games just fine that run in DirectX 9 at full screen?

Second, you have that nice Xonar audio card installed. As much as I know it's a pain, I'd suggest removing it and running on built-in audio to test. Uninstall the Asus Xonar drivers, and install the latest ones for your built-in audio. If you have the same crashes/lock-ups you can eliminate that problem, then reinstall it and the latest Xonar drivers.

Third, if you're still having issues, try rolling back to 9.11 of the ATI drivers. 9.12 has mostly boosts for the 5000 series cards, so it's not going to hurt your graphics performance.

Forth, if you're still having problems, try a different video card just to test. Any cheap card will do, even if gameplay is lagged as a result. I've seen these sort of problems with blank screening on both ATI and NVIDIA cards, and it has to do with the GPU, DAC, DVI bridge chip, etc. on the cards getting either a timeout and dropping connection or powering off prematurely from built-in safeties (ie: thermal shutdown).

Also, how is the cooling in your PC? Temps ok? Do you monitor them at all? Try running the same way with the case open (no side on it).

I went through three GTX 285 cards before I found a good one (brand new ones) that had this problem, but it happened after 1-2 hours of play, not minutes. I later upgraded to a GTX 295 any ways.
Ummm..And for me? No O.C. - Don't really need it. I have 11 fans in my comp....the highest my 2 gfx cards get IN SLI MODE WHILE RUNNING CRYSIS ON V. HIGH is 47 degrees celsius which is cool for a gfx card with a threshold >80 degrees.

I can run other DX9 games just fine - No issues....

....
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-12-2010, 02:49 PM
Quote:
Originally Posted by Malediction
Ummm..And for me? No O.C. - Don't really need it. I have 11 fans in my comp....the highest my 2 gfx cards get IN SLI MODE WHILE RUNNING CRYSIS ON V. HIGH is 47 degrees celsius which is cool for a gfx card with a threshold >80 degrees.

I can run other DX9 games just fine - No issues....

....
Did you try the other things I mentioned or is your PC different than the OP's?

Could be a defective video card too, and the problems won't show up in every game since not every game is going to make the same set of API calls at one time, etc. I've seen this happen in LOTRO before (to me personally) and went through 3 video cards until I got one that worked (yeah, 2 brand new, defective video cards). I thought it was silly until I experience it first hand.

But of course it could be due to something else. The point is to try to troubleshoot the problem and not rule out anything unless you're 100% sure that it's not the problem.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-12-2010, 02:49 PM
Quote:
Originally Posted by cipher_nemo View Post
A couple of possibilities....

First, is your video card overclocked at all? Even if it came as an overclocked model? Use ATI Tool or whatever software you have to set the GPU and memory clock speeds back to stock. If that still doesn't help, or if you do not overclock, try turning down the speeds below stock (as far as they'll go) to test. That will help eliminate heat problems or an unstable video card. Can you play other games just fine that run in DirectX 9 at full screen?
It is factory overclocked, yes. I could try to down clock it. As for other games, I can play them just fine. Most recent game with some graphics muscle I have played has been ****.



Quote:
Second, you have that nice Xonar audio card installed. As much as I know it's a pain, I'd suggest removing it and running on built-in audio to test. Uninstall the Asus Xonar drivers, and install the latest ones for your built-in audio. If you have the same crashes/lock-ups you can eliminate that problem, then reinstall it and the latest Xonar drivers.
Could try, but as a last resort.


Quote:
Forth, if you're still having problems, try a different video card just to test. Any cheap card will do, even if gameplay is lagged as a result. I've seen these sort of problems with blank screening on both ATI and NVIDIA cards, and it has to do with the GPU, DAC, DVI bridge chip, etc. on the cards getting either a timeout and dropping connection or powering off prematurely from built-in safeties (ie: thermal shutdown).

Also, how is the cooling in your PC? Temps ok? Do you monitor them at all? Try running the same way with the case open (no side on it).

I went through three GTX 285 cards before I found a good one (brand new ones) that had this problem, but it happened after 1-2 hours of play, not minutes. I later upgraded to a GTX 295 any ways.
The only other card I have on hand that was not sold is an old x1800 gto, and to my knowledge, the reason I took it out and replaced it may have been because it was busted.. or not, that was awhile ago.


Temps are not an issue, my case is open and the ambient room temperatures are quite mild. But I'll try something drastic like blowing a very large fan into my case to dissipate heat.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-12-2010, 02:11 PM
I'm havin' the -exact- same problem as the previous poster, however, aside from the OS, we have completely different rigs:

-AMD Phenom II 965 X4
-16 GB OCZ DDR3 1600 RAM
-256 GB SSD
-2x nVidia GeForce GTX 295's in Quad SLI mode...(I disabled this for troubleshooting purposes...still no luck).
-Windows 7 Ultimate 64-bit Edition

Here's my DXDiag:

------------------
System Information
------------------
Time of this report: 1/12/2010, 16:04:34
Machine name: BLACK
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7612
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16384MB RAM
Page File: 3064MB used, 29700MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 295
Manufacturer: NVIDIA
Chip type: NVxx
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05EB&SUBSYS_12983842&REV_A1
Display Memory: 4077 MB
Dedicated Memory: 877 MB
Shared Memory: 3199 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: HP 2709 Series Wide LCD Monitor
Monitor Model: HP 2709
Monitor Id: HWP283F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0011.9581 (English)
Driver Version: 8.17.11.9581
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/11/2009 01:17:14, 11776104 bytes



^That's all the relative information to this topic anyways.


EDIT: Another thing - I wasn't having this issue during Closed Beta. Game ran like a charm.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-01-2010, 01:13 PM
I heard backing off the texture shader it seems to lessen the problem.
Ensign
Join Date: Dec 2012
Posts: 5
# 10
01-02-2013, 02:59 PM
Known Issue Since The Dawn Of Days... Why Is It An Issue Now?

STAR TREK ONLINE has been installed on my computer since 2010... and never had an issue. My system can handle 99% of all the high end graphically intense games out there. Not once did I need to overclock my system. I take my computer to Lan parties all the time and never ever complained about needing to upgrade!

I thought maybe it was a virus or something... because as of 12:30a 1-1-13 my system NOW goes into Power Save mode and shuts itself completely down. Happy New Years to me right?! So I enter low and off to all possible settings and it still does it. What suggestions might you have for this fix?

My Computer

Intel Core2 Duo CPU 2.93GHz
4GB DDR3-1600 RAM Corsair
HHD 1TB Sata
XFX ATI Radeon HD 4890
GIGABYTE UD3L Motherboard
24x DVD+-RW recorder
TX750W Corsair
Cooler Master Scout Case
Windows7 Home 64-bit

Last edited by sovwell; 01-02-2013 at 03:04 PM.
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