If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
I couldn't find a forum for account issues, so if this is not the place for those, let me know.
1) My user name is TheMadjai, but when I log in, it just says "Welcome Madjai." I logged in with the proper username and password, but it truncated it for me? That's odd, but it might possibly be causing my other issue...
2) Under my products box, I do not show an open beta key, despite submitting the key yesterday afternoon. When I did this yesterday, I saw that it showed up under my account page, but now it is no longer there.