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> > > Hi Captains. We're investigating the "login failed for an unknown reason" error some players are seeing at the login screen. < < <

> > > Hi Captains! The team continues to investigate an issue where some players may be stuck on a loading screen. We appreciate your continued patience! < < <


Jolan tru Captain!

Welcome to Legacy of Romulus!

If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
(Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)

If you have additional questions about the Legacy or Starter pack, please read this FAQ.

Thanks SO MUCH for all your support, and we'll see you in-game!

- The Star Trek Online Team

***Resolved Issues***
  • "Login failed for unknown reason" error
  • Missing additional character slot for current/ lapsed Gold Members
  • Slow patching in the launcher
  • A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally

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Join Date: Dec 2007
Posts: 142
# 1 login screen
01-13-2010, 07:58 PM
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For some reason my loginid and password stopped work after the latest patch. I'm getting an "unable to authenticate" message.
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Posts: 142
# 2
01-13-2010, 08:40 PM
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I got that for a little bit. Then it would authenticate but tell me I was not allowed to access the server at this current time for some reason. I can not get back into the game. ):
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Join Date: Dec 2007
Posts: 142
# 3
01-13-2010, 08:46 PM
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Think it's down for maintenance right now.
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Join Date: Dec 2007
Posts: 142
# 4
01-13-2010, 08:48 PM
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The authentication server was down a little while ago. It's back up .. just waiting for the game to be up as well.
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Posts: 142
# 5
01-13-2010, 09:07 PM
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Ok so it's 1:04am EST and I still get "not allowed to login".. are people playing now?? seems so...
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Join Date: Dec 2007
Posts: 142
# 6
01-13-2010, 09:13 PM
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I'm getting the same message as you (not allowed to log in at this time).

Update: At login their message says that they are extending the server's downtime to 12:00am. That's Pacific time, so those in the east have to wait until 3:00am. Basically, the answer is that the server is still down.
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