Ensign
Join Date: Jul 2012
Posts: 3
# 1 Bonus 300 zen
05-07-2013, 12:46 AM
I recently bought the vesta class for 5000 zen and when someone buy 5000 zen from perfect world they are suppose to get a bonus 300 zen. I didn't get the bonus 300 zen, and I was planning on buying a bridge. I tried going to the support center website on perfect world, and clicking on contact us, but when I click on contact us the website says not available.
Career Officer
Join Date: Nov 2012
Posts: 828
# 2
05-07-2013, 02:40 AM
be aware that xou dont get the bonus zen with all payment options..

i'm not saying thats what happend, just that i never had any issues with this and mayybe u just used a wrong one?
Career Officer
Join Date: Feb 2013
Posts: 148
# 3
05-07-2013, 08:24 AM
There have apparently been some issues today with the Zen purchase. Might be what could be the explanation to your problem, granted that you used a payment option that would give bonus Zen.

I can only suggest you try and submit that ticket. I have no issues getting to the ticket page, so it might be a short interruption.

https://support.perfectworld.com/app/ask
Ensign
Join Date: Jul 2012
Posts: 3
# 4
05-07-2013, 02:56 PM
Quote:
Originally Posted by dllmmo View Post
There have apparently been some issues today with the Zen purchase. Might be what could be the explanation to your problem, granted that you used a payment option that would give bonus Zen.

I can only suggest you try and submit that ticket. I have no issues getting to the ticket page, so it might be a short interruption.

https://support.perfectworld.com/app/ask
For some odd reason the website doesn't pull up for me. I even tried it on a friends computer, and it didn't come up. I used the perfect world card. Isn't that the one for the bonus 300 zen. I wonder does it have to do with location somehow. I live in kcmo.
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